Summary
Overview
Work History
Education
Skills
Timeline
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Emery Tuia

Salt Lake City,UT

Summary

Experienced in logistics brokerage and financial fraud investigations, possessing a comprehensive understanding of various aspects within these fields. Proven track record of successfully managing investigations and tasks from start to finish. Highly skilled in problem-solving, time management, and troubleshooting. Recognized for dedication, loyalty, and strong work ethic, consistently delivering effective and efficient solutions to complex issues.

Overview

14
14
years of professional experience

Work History

Logistics Broker

Maersk Logistics
10.2022 - 11.2024
  • Spearheaded efforts to increase revenue by targeting untapped market segments within the logistics sector.
  • Boosted internal productivity by streamlining communication channels among team members and introducing time-saving tools.
  • Facilitated successful resolution of disputes between carriers and clients, protecting both parties'' interests while preserving valuable business relationships.
  • Enhanced customer satisfaction with timely communication of shipment status updates and proactive issue resolution.
  • Reduced transportation costs through strategic carrier negotiations and volume discounts.
  • Conducted thorough analyses of carrier performance metrics to inform strategic decision-making on partnership agreements.
  • Developed strong relationships with carriers, resulting in improved service levels and cost savings.
  • Trained new team members on brokerage procedures, ensuring consistent delivery of high-quality service across the organization.
  • Increased efficiency in logistics operations by implementing innovative routing and scheduling strategies.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Managed approximately 100 - 150 loads per day depending on peak/off peak seasons.
  • Received and responded to over 100+ emails per day.

Dealer Development Analyst

Foursight Capital
08.2021 - 10.2022
  • Build and maintain a lucrative relationship with numerous dealerships
  • Ensured the highest level of professionalism to both clients and customers
  • Review and purchase contracts from dealers
  • Create open and transparent communications with dealerships
  • Meet contract goals of over 2.5 million in contract revenue
  • Work with business teams to implement and enhance funding processes and procedures
  • Created and delivered quick resolutions to funding issues
  • Problem solving with critical thinking

Merchant Fraud and Risk Analyst

Snap Finance
12.2015 - 02.2021
  • Mentored approximately 10+ junior team members, fostering a culture of continuous improvement and professional growth within the organization.
  • Enhanced 100% customer satisfaction by providing exceptional service and product knowledge.
  • Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Streamlined inventory management tasks for increased efficiency and accuracy.
  • Increased overall store performance through proactive inventory control measures.
  • Enhanced team's product knowledge through regular training sessions, leading to better customer service and increased sales.
  • Coordinated with finance department to manage budget and forecast sales, ensuring financial health.
  • Analyzed sales data to identify underperforming products, making strategic decisions on inventory.
  • Conducted market research to identify trends, enabling introduction of in-demand products.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed revenue models, process flows, operations support for Merchant engagement strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Warehouse Clerk

Capstone Logistics
08.2014 - 11.2015
  • Foster a cohesive relationship between colleges, numerous departments and customers
  • Intricate member of the business operations in the warehouse
  • Analyzed billing statements for discrepancy on perishable items
  • Managed and scheduled approximately 5 - 10 employees to empty containers and stack pallets
  • Resolved customer complaints to a successful resolution
  • Responsible for accounts payable

Quality Control Specialist

Basic Research
07.2013 - 07.2014
  • Promoted exceptional customer experience to customers certifying the product is at the highest quality
  • Created a cohesive relationship between colleges
  • Conducted over 50 - 100 audits per day for CGMP standards
  • Certified the equipment exceeded company standards
  • Promote proper procedures are adhered to when building equipment
  • Prepared multiple reports for addition investigation

Quality Control Specialist

CompWest Insurance
06.2010 - 06.2013
  • Fostered a cohesive working relationship between colleges within the organization
  • Created reporting protocol with enhanced accuracy and efficiency
  • Data analysis
  • Facilitated Utilization to approve medical procedures
  • Actively involved with decision making
  • Streamlined reporting enhancing productivity by 25%

Education

High School Diploma -

Kearns High School
Kearns, UT
06.1995

Skills

  • Memory retention
  • Dependability
  • Strong hand-eye coordination
  • Quick thinking
  • Effective conflict resolution skills
  • Excellent customer service
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Organizational skills

Timeline

Logistics Broker

Maersk Logistics
10.2022 - 11.2024

Dealer Development Analyst

Foursight Capital
08.2021 - 10.2022

Merchant Fraud and Risk Analyst

Snap Finance
12.2015 - 02.2021

Warehouse Clerk

Capstone Logistics
08.2014 - 11.2015

Quality Control Specialist

Basic Research
07.2013 - 07.2014

Quality Control Specialist

CompWest Insurance
06.2010 - 06.2013

High School Diploma -

Kearns High School

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Emery Tuia