Emery Viehman
Columbus,NC
Summary
Personable Office Administrator with years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
Work History
Emergency Dispatcher
Polk County E-911 Communications
02.2022 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Senior Branch Office Administrator
Edward Jones
01.2018 - 12.2021
- Conducted regular performance evaluations for staff members, identifying opportunities for growth and professional development.
- Managed daily operations for a successful branch, ensuring smooth workflows and optimal team performance.
- Increased branch efficiency by streamlining office processes and implementing time-saving strategies.
- Promoted collaboration within the team by organizing regular meetings, providing clear communication, and encouraging open dialogue among employees.
- Streamlined communication channels between the branch office and headquarters, facilitating faster decision-making processes.
Medical Assistant/Secretary
Tryon Urgent & Family Care
03.2017 - 12.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Pharmacy Technician/Store Manager
Owen's Pharmacy
09.2014 - 09.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Bookkeeper & Executive Assistant
McGourty's Pub
11.2013 - 03.2020
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
Some College (No Degree) -
Blue Ridge Community College
Hendersonville, NC2 Years Undergraduate - Pre-Nursing
Western Carolina University
Sylva10.2014
High School Diploma -
Polk County High School
Columbus, NC01.2012
Skills
- Perform Administrative duties, such as overseeing appointments and scheduling, input of data and handling private client documents
- Create a comfortable environment for clients
- Maintain accurate records of patient care, condition, progress and concerns
- Phone and Email Etiquette
- Payment Processing
- Punctual and Reliable
References
Available upon request
Timeline
Emergency Dispatcher
Polk County E-911 Communications
02.2022 - Current
Senior Branch Office Administrator
Edward Jones
01.2018 - 12.2021
Medical Assistant/Secretary
Tryon Urgent & Family Care
03.2017 - 12.2017
Pharmacy Technician/Store Manager
Owen's Pharmacy
09.2014 - 09.2017
Bookkeeper & Executive Assistant
McGourty's Pub
11.2013 - 03.2020
Some College (No Degree) -
Blue Ridge Community College
2 Years Undergraduate - Pre-Nursing
Western Carolina University
High School Diploma -
Polk County High School
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