Summary
Overview
Work History
Education
Skills
Timeline
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Emi Fitimase

West Valley,UT

Summary

Systematic Control Room Operator with proficiency in identifying operational problems and quickly resolving issues. Excellent in examining and testing electrical power distribution machinery to achieve high-level production. Over 2 years of experience working in the airport industry. Offering expertise in monitoring and reviewing control center systems and respond to incoming alarms and take corrective action.

Overview

9
9
years of professional experience

Work History

Control Room Operator

JBT, Aerotech
08.2021 - Current
  • Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location
  • Manage approximately 30-50 incoming calls, emails per day from customers
  • Monitor system status, balancing, statistical reports, and make-up assignments for the user airlines
  • Daily coordination with TSA, CBRA and OSR staff as required to maintain system operational status
  • CBIS/BHS and MSC BHS faults, developing remedial action plans and providing reports to the O&M Manager regarding the overall cause of system faults
  • Make BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations
  • Ensure smooth daily start-ups by reviewing start-up check lists and procedures
  • Report and track service calls and technical issues internally.
  • Generate and distribute work orders thru CMMS system, including closing completed work order
  • Generate weekly and monthly reports
  • Determines sequence and approach with little assistance
  • Reported complex issues and conditions to management for specialized diagnosis and repair
  • Provided variance reports to field staff to assist with task prioritization

Cargo Agent

Pinnacle Logistics
12.2020 - 05.2021
  • Cargo agent helps to manage logistics for mail carriers and package delivery services.
  • Agents often serve as the point of contact between customers and freight companies, ensuring that all items are delivered and helping customers calculate shipping costs.
  • Cargo agents must stay alert at all times when handling hazardous items or dangerous goods.
  • Checklist must be completed and filled out correctly before accepting or releasing any shipment.
  • Routes inbound and outbound air freight shipments to their destinations: Takes telephone orders from customers and arranges for pickup of freight and delivery to loading platform.
  • Itemizes charges, prepares freight bills, accepts payments and issues refunds.
  • Prepares manifest to accompany shipments, notify shippers of delays in departure of shipment.
  • Unloads inbound freight and notifies consignees on arrival of shipments and arranges for delivery to consignees.
  • Pinnacle logistics agents handles 3 airlines; Qatar, Eva, and Singapore.
  • Each airlines have their own system when completing a drop off or pick up for each shipment.
  • To ensure agents are handling each freight for each airline correctly, double and triple checking each work is very critical in this field.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.

Passenger Service Agent

Envoy Air
10.2019 - 08.2020
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
  • Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Developed and implemented strategies to minimize customer wait times.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Data Entry Clerk

United States Postal Office
01.2015 - 07.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.

Education

High School Diploma -

Hunter High
West Valley City
06.2013

Skills

  • Computer Skills, Computer Literacy, Microsoft Outlook
  • Dispatching
  • Radio Communications
  • Critical Thinking
  • Performance Monitoring
  • Teamwork Abilities
  • Problem Solving
  • Multitasking Capabilities
  • System Monitoring
  • Time Management
  • Data Entry
  • Lockout and Tagout Procedures

Timeline

Control Room Operator

JBT, Aerotech
08.2021 - Current

Cargo Agent

Pinnacle Logistics
12.2020 - 05.2021

Passenger Service Agent

Envoy Air
10.2019 - 08.2020

Data Entry Clerk

United States Postal Office
01.2015 - 07.2016

High School Diploma -

Hunter High

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Emi Fitimase