Emi Gomes
South Easton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Account Manager
SERVPRO
07.2022 - Current
- QuickBooks implementation, including company setup, chart of accounts, and reports
- Detail review of audits
- Negotiate contracts and close agreements with insurance to maximize profits
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Prepare reports on account status
- Monitor and analyze customer's usage of our product.
Rehousing Case Manager
Father Bill's & Mainspring
03.2019 - 07.2022
- Conduct bi-weekly meetings with participants at placement units to develop Rehousing Plans
- Complete the intake process within a required time frame
- Ensure participant adherence to program rules and regulation
- Initiate crisis intervention when necessary.
Customer Service Rep.
ASD-Lighting
04.2018 - 06.2019
- Answer a constant flow of customer calls
- Effectively manage a high volume of inbound phone calls
- Defused volatile customer situations calmly and courteously
- Gather and verify all required customer information for tracking purposes
- Accurately documented, researched, and resolved customer service issues.
Teacher Assistant
May Institute
01.2016 - 04.2018
- Graphed student behavior and academic data to prepare for student arrival and student success
- Implemented students' behavioral and educational plans to ensure an effective school day
- Work one on one with students throughout the day
- Visiting residences to prepare my student for the day (preparing breakfast, bathing, and transport to school).
Education
MBA - Business Administration
University of Phoenix
Phoenix, AZ03.2025
Bachelor of Science - Finance
Bridgewater State University
Bridgewater, MA06.2022
Skills
- Customer Service
- Account Management
- Report Writing
- Account Development
- Converting Leads
- Data Analytics
- Internal Auditing
- Coordinating Documents
- Invoice Balancing
Skills Abilities
Proficient in writing and speaking English and Cape Verdean Creole, Microsoft Office Word, Microsoft Excel, Microsoft PowerPoint, Quickbooks, Google Suite, Professional phone etiquette, invoice processing, flexibility, leadership, management, organization, detail-oriented, CPCU 500, Bloomberg
Timeline
Account Manager
SERVPRO
07.2022 - Current
Rehousing Case Manager
Father Bill's & Mainspring
03.2019 - 07.2022
Customer Service Rep.
ASD-Lighting
04.2018 - 06.2019
Teacher Assistant
May Institute
01.2016 - 04.2018
MBA - Business Administration
University of Phoenix
Bachelor of Science - Finance
Bridgewater State University
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