Hi, I’m
Emiah Williams
Social Media Specialist
Atlanta,GA
If you really look closely, most overnight successes took a long time.
Steve Jobs
Summary
Results-driven social media and sales manager experienced in leading corporate communication strategies, enhancing sales activities and directing branding initiatives. Performance-driven with meticulous analytical and technical skills. Talented writer, editor and speaker with exceptional interpersonal abilities with both internal and external stakeholders. Determined, encouraging and enterprising in stressful, fast-paced settings.
Overview
9
years of professional experience
Work History
The W Shop BuckheadAtlanta, GA
Social Media Specialist
10.2022 - Current
Job overview
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Increased customer engagement through social media.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Tracked and capitalized on emerging industry trends to boost campaign performance.
- Supported SEO initiatives to improve content, keywords and branding.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Softhoney NaturalsMiami, FL
Social Media Manager
04.2019 - 09.2022
Job overview
- Managed team to generate original content and moderate online community members.
- Created actionable plans to grow and maintain followers through Twitter, Facebook, TikTok and Instagram.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Engaged relevant influencers to build brand awareness.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased sales by over 60% from 2019-2022
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
WNY Independent LivingBuffalo, NY
Personal Care Assistant
09.2018 - 01.2020
Job overview
- Scheduled and accompanied clients to medical appointments.
- Conferred with supervisor to discuss patient condition and medical care.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned activities to encourage movement, stretching and strength building.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Exhibited great client retention rates.
- Provided excellent home-care for total of 12 patients over two-year employment period.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
McKendree University Alumni HouseLebanon, IL
Telemarketer Sales Representative
08.2017 - 09.2018
Job overview
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
- Consistently managed over 100 calls per day.
Heaven Essence PerfumesBuffalo, NY
Sales Manager
06.2014 - 07.2017
Job overview
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Used vendor expertise to deliver educational content to sales team.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Increased sales by at least 10% per year.
Education
McKendree UniversityLebanon, IL
Bachelor's Degree from Organizational Communications
05.2020
University Overview
- NCAA Women's Lacrosse Scholarship
- President's List Academic Scholarship
- Member of Phi Beta Sigma National Honor's Society
- Member of Student-Athlete Advisory Committee (Public Relations Subcommittee)
- Elected to President for ELITE of NACWC Inc. 2017-2020
Skills
- Networking and relationship building
- Social Media Management
- Online Marketing
- Social Media Platforms
- MS Office
- Retail materials management
- Staff Management
- Sales expertise
- Marketing Communications
- Search engine optimization expertise
- Medical terminology knowledge
- Microsoft Office
- Training Development and Execution
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Media Specialist
The W Shop Buckhead
10.2022 - Current
Social Media Manager
Softhoney Naturals
04.2019 - 09.2022
Personal Care Assistant
WNY Independent Living
09.2018 - 01.2020
Telemarketer Sales Representative
McKendree University Alumni House
08.2017 - 09.2018
Sales Manager
Heaven Essence Perfumes
06.2014 - 07.2017
McKendree University
Bachelor's Degree from Organizational Communications
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