Summary
Overview
Work History
Education
Skills
Personal And Self Management
References
Office And Technical
Management And Supervisory
Languages
Timeline
Generic

Emidio Torres

Pasco

Summary

Results-driven administrative and customer service professional with expertise in office management, financial oversight, and tenant relations. Proven track record in collections, compliance with housing regulations, and software proficiency. Experienced in enhancing community living conditions through effective program management and resident engagement. Recognized for strong organizational skills and ability to foster positive relationships with residents and staff.

Overview

14
14
years of professional experience

Work History

Assistant Community Director

FPI Management
Kennewick
02.2024 - Current
  • Managed communication between residents and management to effectively address concerns.
  • Trained new staff on community policies and resident relations strategies.
  • Implemented outreach strategies that improved resident satisfaction.
  • Resolved tenant complaints promptly while developing conflict resolution strategies.
  • Investigated noise disturbances and vandalism incidents on site.
  • Assisted daily operations by responding to inquiries and providing customer service.
  • Conducted regular inspections of vacant units to ensure readiness for new tenants.
  • Collaborated with maintenance teams for timely repairs and community upkeep.

Various Positions

Express Personnel
Pasco
01.2023 - Current
  • Executed daily responsibilities with accuracy and efficiency.
  • Collaborated with diverse teams to achieve project goals and resolve product-related issues.
  • Identified customer needs promptly to enhance satisfaction levels.
  • Provided exceptional service through face-to-face interactions and phone communications.
  • Prioritized tasks effectively to accomplish service objectives.
  • Recognized by management for delivering outstanding customer service.
  • Utilized software tools to optimize processes and improve team performance.
  • Maintained current knowledge through ongoing education and training initiatives.

HR Coordinator

Bolthouse Farms
Prosser
01.2021 - 01.2023
  • Coordinated recruitment processes, scheduling interviews and verifying candidate qualifications.
  • Managed employee onboarding, completing necessary paperwork and training activities.
  • Developed and implemented HR policies and procedures to ensure compliance.
  • Maintained accurate employee records in HR management systems.
  • Responded promptly to employee inquiries regarding benefits and policies.
  • Prepared reports on attendance tracking, disciplinary actions, and terminations.
  • Conducted exit interviews to identify organizational improvement areas.
  • Monitored performance evaluation processes for timely completion of reviews.

HR Assistant

BBSI/Sagemoor Group Management Services
Pasco
01.2018 - 01.2020
  • Coordinated recruitment processes by posting job announcements and screening applicants.
  • Maintained accurate employee records using HR management software for compliance with regulations.
  • Facilitated onboarding processes to ensure smooth transitions for new hires.
  • Conducted training sessions and workshops to develop employee skills and knowledge.
  • Managed office supplies inventory to support HR functions efficiently.
  • Responded to employee inquiries regarding benefits and policies promptly.
  • Supported performance reviews by collecting and summarizing employee evaluations.
  • Handled confidential employee information with discretion and integrity.

Sales & Marketing

Inca Auto Sales/U-Save Auto Rental
Pasco
01.2015 - 01.2016
  • Collaborated with sales, marketing, and finance teams to resolve customer concerns efficiently.
  • Developed marketing strategies that increased sales and profitability.
  • Established partnerships with internal departments to ensure successful project implementation.
  • Coordinated with cross-functional teams to design effective online marketing strategies.
  • Ensured compliance with laws and regulations governing sales and marketing operations.
  • Provided leadership in operational areas including sales, marketing, finance, and human resources.
  • Assisted in crafting marketing campaigns aimed at driving sales through various channels.
  • Facilitated seamless coordination across departments impacting delivery of exceptional services.

Branch Manager

Fronteras Del Norte Inc.
Pasco
01.2012 - 01.2015
  • Managed daily branch operations, ensuring compliance with company policies and regulations.
  • Supervised staff, providing training to enhance performance and customer service skills.
  • Resolved escalated customer complaints promptly to maintain high service quality.
  • Conducted regular team meetings to promote effective communication and collaboration.
  • Monitored branch financial performance monthly, identifying areas for improvement.
  • Planned and assigned work schedules to ensure adequate staffing levels.
  • Performed audits of financial records to guarantee accuracy and compliance.
  • Checked payroll and vendor payments for accuracy, ensuring adherence to policies.

Education

Graduate -

Royal City High School
Royal City, WA
Royal City, WA

Skills

  • Communication skills
  • Resident relations
  • Conflict resolution
  • Property management
  • Tenant handling
  • Customer service
  • Staff training
  • Compliance management
  • Time management
  • Rent collection
  • Resident satisfaction
  • Decision-making
  • Effective communication
  • Multitasking abilities
  • Facility tours
  • Social media management
  • Professionalism
  • Public assistance programs
  • Administrative management
  • Bilingual proficiency
  • Customer resolution strategies
  • Sales enhancement
  • Hiring and orientation practices
  • Labor law compliance
  • Employee documentation and management
  • Branch oversight
  • Employee training and development
  • Appointment scheduling and coordination
  • Teamwork enhancement
  • Office administration and operations
  • Office equipment handling
  • Cash handling and deposits
  • Professional appearance and demeanor
  • Task management strategies
  • Positive attitude and integrity

Personal And Self Management

  • Professional appearance and demeanor
  • Thrive on challenging tasks in an office environment.
  • Dedicated with positive attitude and integrity.
  • Perform multiple assignments under pressure and consistently meet deadlines.

References

Available upon request

Office And Technical

  • Extensive office administration and management, including ability to operate various office equipment such as computers, cash registers, telephone, ten-key machine, and Bookkeeping software.
  • Responsible for handling large amounts of cash and preparation of bank deposits.

Management And Supervisory

  • Performed all aspects of operating a small business as branch manager.
  • Responsible for training new employees in various positions.
  • Scheduled and coordinated appointments for service technicians.
  • Cooperated in the planning, development, and opening of new company.
  • Able to develop rapport in work environment that builds teamwork.

Languages

Spanish
Professional

Timeline

Assistant Community Director

FPI Management
02.2024 - Current

Various Positions

Express Personnel
01.2023 - Current

HR Coordinator

Bolthouse Farms
01.2021 - 01.2023

HR Assistant

BBSI/Sagemoor Group Management Services
01.2018 - 01.2020

Sales & Marketing

Inca Auto Sales/U-Save Auto Rental
01.2015 - 01.2016

Branch Manager

Fronteras Del Norte Inc.
01.2012 - 01.2015

Graduate -

Royal City High School

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