Emigdia Lopez
Absecon,NJ
Summary
A friendly, customer-focused professional with over a decade of experience in the food and beverage industry at Café Beach Club. Adept at providing excellent customer service in multiple roles including server, bus person, host, expeditor, and beverage server. Highly skilled in managing high-volume environments while maintaining a positive attitude, ensuring customer satisfaction, and working collaboratively with team members. Fluent in English and Spanish, with strong communication and problem-solving abilities. Skilled in enhancing guest experiences through exceptional service and efficient problem-solving. Demonstrates strong teamwork and multitasking abilities, ensuring high satisfaction and cleanliness standards.
Overview
12
12
years of professional experience
Work History
Server | Bus Person | Host | Expeditor
Cafe Beach Club
04.2013 - Current
- **Server:** Provided exceptional service to guests by taking orders, delivering food and beverages, and ensuring a positive dining experience in a fast-paced, high-volume environment.
- **Bus Person:** Assisted in clearing tables, resetting dining areas, and maintaining a clean and organized dining space for guests.
- **Host:** Managed guest seating, greeted and directed guests to tables, and ensured efficient flow of service while maintaining a welcoming atmosphere.
- **Expeditor:** Coordinated between kitchen and front-of-house staff to ensure timely and accurate food delivery to guests.
- **Beverage Server:** Delivered drinks and ensured customers' needs were met, offering menu suggestions and maintaining a well-stocked beverage station.
Education
High School Diploma -
Pleasantville High School
Pleasantville, NJ06-2013
Skills
- Customer Service: Friendly, approachable, and skilled in handling customer inquiries and concerns with a positive attitude
- Multitasking: Experienced in managing multiple roles and responsibilities simultaneously in fast-paced environments
- Beverage Service: Knowledgeable in beverage preparation and serving, with a focus on quality and presentation
- Team Collaboration: Works effectively with team members to ensure smooth operations and excellent customer service
- Problem Solving: Able to resolve issues and address customer concerns swiftly to maintain a high level of satisfaction
- Time Management: Efficient in managing time and tasks to ensure prompt service and a pleasant dining experience
- Bilingual: Fluent in both English and Spanish, enhancing communication with diverse customer groups
- POS Systems & Cash Handling: Experienced with point-of-sale systems and responsible cash handling practices
- Food Safety & Sanitation: Knowledgeable in safe food handling practices and maintaining clean work environments
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Languages
Spanish
Native or Bilingual
Timeline
Server | Bus Person | Host | Expeditor
Cafe Beach Club
04.2013 - Current
High School Diploma -
Pleasantville High School
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