Emil Ahmad

Onboarding Squad Web Squad

• Reduced card delivery time by streamlining the onboarding journey—enabled same-day delivery for new customers through process and flow optimizations.
• Identified and analyzed drop-off points in the onboarding funnel using behavioral data and user feedback; delivered actionable solutions that increased completion rates.
• Worked closely with product, UX, and tech teams to iterate on digital onboarding experiences, aligning with activation and time-to-value KPIs.
• Led the end-to-end integration of embedded customers via deep links from 3rd-party partner platforms, enabling a seamless acquisition funnel.
• Launched digital journeys for the purchase of non-name cards through the web channel, expanding product accessibility and conversion.
• Focused on improving product discoverability and conversion through data-driven enhancements across key web touchpoints.

Key Responsibilities:

• Conducted audits of IT systems and infrastructure to ensure compliance with internal policies and external regulations (e.g., ISO, COBIT).
• Assessed risks related to data security, access controls, and system integrity across digital platforms.
• Reported findings and recommended improvements for operational efficiency, risk mitigation, and regulatory compliance.
• Collaborated with IT, security, and business teams to close gaps and implement corrective actions.

Key Responsibilities:

• Performed cost-benefit analyses to evaluate the feasibility and impact of proposed IT solutions.
• Gathered and analyzed data from diverse sources—including financial, customer, and operational datasets—to uncover insights into core business processes and systems.
• Developed clear and structured business requirements, functional specifications, and use cases aligned with stakeholder needs.
• Designed and executed comprehensive test plans, test cases, and test scripts to ensure solution quality and alignment with business objectives.
• Facilitated seamless integration of new technologies into existing infrastructure, minimizing disruption to daily operations.
• Reduced costs with thorough evaluation of existing systems and implementation of cost-effective upgrades.
• Improved business processes by analyzing system requirements and implementing IT solutions.
• Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
• Conducted in-depth data analysis to inform strategic decision-making, leading to more effective resource allocation and prioritization.
• Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
• Streamlined operations with the implementation of custom IT systems tailored to company objectives.

Key Responsibilities:

• Participated in project planning and roadmap creation, ensuring alignment between product vision, business objectives, and user needs.
• Managed and prioritized the product backlog; translated business requirements into clear, actionable user stories and acceptance criteria.
• Worked closely with developers and QA teams during sprints to ensure timely delivery of high-quality features.
• Collaborated with stakeholders across departments (IT, operations, marketing) to gather input and communicate product decisions.
• Actively participated in sprint ceremonies including planning, reviews, and retrospectives to drive continuous improvement.
• Monitored product performance and user feedback to identify opportunities for optimization and iteration.
• Supported defect resolution by clarifying requirements, validating fixes, and ensuring alignment with expected functionality.
• Contributed to go-to-market planning and post-release validation to ensure feature adoption and business impact.

Key Responsibilities:

• Led product development from ideation to launch, ensuring alignment with business objectives, user needs, and market demands.
• Collaborated closely with stakeholders to define product vision, roadmap, and priorities, ensuring that features provided maximum value.
• Actively participated in design reviews, offering valuable feedback on usability, functionality, and performance to improve overall product quality and user experience.
• Identified and implemented process improvements across product development and cross-functional collaboration, streamlining workflows and accelerating delivery timelines.
• Coordinated cross-functional teams, including design, engineering, and marketing, to ensure timely, high-quality product releases.
• Utilized user feedback, data insights, and market trends to continuously iterate on features and optimize product offerings.
• Managed key product KPIs to track success and identify areas for improvement in future releases.