Emil Amirian
Glendale,CA
Summary
Proactive Senior Business Analyst with 3+ years of product management experience. Effective driver of product development lifecycle from concept to delivery. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
HIT, Senior Business Analyst
MedPOINT Management
03.2022 - Current
- Actively drive internal client and external vendor project meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Develop high-quality documents to support training efforts, helping employees fully understand new systems and procedures.
- Perform gap analysis between 10 different existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Support over 5 software development projects regularly by defining and documenting clear requirements, while effectively communicating them to technical teams.
- Interact with clients and vendors regularly to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Streamlined project management with effective communication, planning and collaboration across cross-functional teams.
- Extensively monitor processes owned by vendors to ensure SLA is being maintained, while reducing business costs and processing times by 50%.
UM Ambulatory Care Coordinator
MedPOINT Management
12.2018 - 03.2022
- Mitigated any present barriers for average of over 200 ambulatory service referrals each day that would have delayed or negatively impacted patient's quality of care.
- Regularly utilize strong communication and problem-solving skills to collaborate with both health center staff and patients to streamline ambulatory care referral requests.
- Set priorities and problem-solved workflow issues to maintain rapport with clients and management.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Utilization Management Call Center Supervisor
MedPOINT Management
05.2015 - 12.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained over 15 team members on performance metrics and client behavior identification.
- Developed process controls and metrics for daily management of call center.
- Reduced average handle time by 50% through implementation of effective call handling techniques. Increasing average calls taken to above 800 per day.
- Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
Education
High School Diploma -
Options For Youth
Burbank, CA06.2010
Skills
- Requirements Gathering
- Agile, Scrum, Kanban and Waterfall Methodology
- Risk Assessment
- QA/User Acceptance Testing
- Stakeholder Management
- Data Analysis
- Pivot tables
- Forecasting and planning
- Production support troubleshooting
Accomplishments
- Developed an organizational change management strategy for over 50 leadership employees as a Senior Analyst.
- Account for 80% for all of companies successful tickets and projects brought to change management board.
- Led team to meet 99% of SLAs by streamlining business processes and identifying areas for improvement.
- Achieved revenue objective by implementing cost-cutting measures.
- Helped design and implement many innovative technological solutions for a multi-million, 900+ employee company.
- Earned the Core Value: Accountability and many other Awards for numerous years for bringing positive, high impact changes to current company.
Languages
Armenian
Native or Bilingual
Timeline
HIT, Senior Business Analyst
MedPOINT Management
03.2022 - Current
UM Ambulatory Care Coordinator
MedPOINT Management
12.2018 - 03.2022
Utilization Management Call Center Supervisor
MedPOINT Management
05.2015 - 12.2018
High School Diploma -
Options For Youth
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