Emil Crawford
Orlando,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
7
7
years of professional experience
Work History
Sales Executive
Bally
12.2021 - Current
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Researched current trends in visual merchandising to create modern and attractive displays.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Customer Service
NIKE
03.2019 - 03.2021
- Skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales
- Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting
- Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary
- Serve as a product knowledge resource for consumers and entry level associates
- Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales, and service techniques
- Assist Leads, Senior Associates, and Managers in training entry level associates
- Assist with loss prevention efforts by providing proactive customer service.
SALES ASSOCIATE
RALPH LAUREN
11.2016 - 11.2018
- Responsible for all sales activities in the store
- Oversee sales and support achievements in customer satisfaction and the generation of revenue
- Demonstrate the company’s vision and goals
- Ensure contact with each guest on the floor or sales area to maintain high levels of client satisfaction
- Engage in money transactions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
DIPLOMA -
OAK RIDGE HIGHSCHOOL
Skills
- Merchandise Promotion and Display
- Client Development
- Merchandise Receiving and Handling
- Effective Customer Communication
- Teamwork and Collaboration
- Team Leadership
- Multitasking Strengths
Timeline
Sales Executive
Bally
12.2021 - Current
Customer Service
NIKE
03.2019 - 03.2021
SALES ASSOCIATE
RALPH LAUREN
11.2016 - 11.2018
DIPLOMA -
OAK RIDGE HIGHSCHOOL
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