Emil Grafals
Inside Sales
Kennesaw,GA
Summary
Bilingual professional with strong customer service skills and a proven track record in managing accounts and resolving issues. Committed to enhancing client relationships and driving sales growth.
Overview
27
27
years of professional experience
Work History
Cybersecurity- Inside Sales Representative
Securden, Inc.
Remote
02.2024 - Current
- Managed customer accounts to enhance relationships and drive sales growth.
- Qualified and prepared leads for account managers, helping the team consistently exceed quarterly sales goals by 110%.
- Conducted product demonstrations to educate clients on features and benefits.
- Utilized CRM systems to track interactions and follow up with leads effectively.
- Provided timely responses to customer inquiries and resolved issues promptly.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Practice Manager
Cobb Regenerative & Joint Clinic
Marietta, GA
01.2021 - 02.2024
- Managed daily operations and workflow for medical practice staff.
- Oversaw billing processes and insurance claim submissions.
- Trained new employees on practice policies and software usage.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Ordered supplies needed and kept tabs on inventory levels.
- Maintained financial records, including billing and accounts receivable and payable.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
Owner/Turnkey Services
Gn'G Services, LLC
Metro Atlanta
03.2014 - 01.2021
- Served as primary spokesperson for Gn'G Services, communicating service offerings effectively.
- Collaborated with Metro-Atlanta property management companies to identify necessary repairs.
- Managed a team to complete punch lists, ensuring high-quality work across various tasks.
- Coordinated additional vendor services for specialized tasks like cleaning and painting.
- Ensured timely repairs to facilitate prompt property listings for rental.
- Documented project progress through photos and videos for client updates.
- Oversaw billing processes for each project to ensure accuracy and transparency.
- Maintained customer satisfaction by addressing concerns promptly and effectively.
Education
Diploma - Diesel Equipment Technology
08-2020
High School Diploma -
11.2001
Skills
- Bilingual: English and Spanish
- Leadership and management
- Project management
- Customer service orientation
- Effective communication
- Microsoft Office proficiency
- Commitment and loyalty
- Quick learner
- Punctuality
- Attention to detail
- Strong work ethic
- Customer relationship management
- Product demonstrations
- Account management
- Lead qualification
- Team collaboration
- Conflict resolution strategies
- Sales cycle management
- Warm calling
Additional Information
- COMMITTED/LOYAL
- FAST LEARNER
- PUNCTUAL
- DETAILED
- GREAT WORK ETHIC
References
- Jessica Gonzalez, Previous PM/ Vendor for Gn'G, 678-630-4762, jjcgonzalezcolon@gmail.com
- Ralph Calistri, Previous Manager, 813-267-7821, floridajetclean@yahoo.com
- Benny Montak, Previous Manager: 954-888-8586, montakb@yahoo.com
Timeline
Cybersecurity- Inside Sales Representative - Securden, Inc.
02.2024 - Current
Practice Manager - Cobb Regenerative & Joint Clinic
01.2021 - 02.2024
Owner/Turnkey Services - Gn'G Services, LLC
03.2014 - 01.2021
Chattahoochee Technical College - Diploma, Diesel Equipment Technology
Lindsey Hopkins HS - High School Diploma,
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