Emil Gregory

Steer cross-functional collaboration for process improvements. Institute innovative, high-impact operational changes across the company. Orchestrate training seminars for constant staff development. Galvanize team performance, instilling a sense of accountability and trust.

• Achieved incremental sales growth rates of 4%, 5.2%, and 7.3%, year-over-year.
• Elevated average transaction value, soaring from $58.86 to $63.88.
• Enhanced customer loyalty by increasing percentage of returning customers from 0% to 1% to 5% year-over-year.
• Efficiently reduced shrinkage, minimizing it from 7.8% to 0.27% district-wide.
• Mitigated total CA meal break penalties by lowering percentage from 0.18% to 0.03% of total payroll year-over-year.
• Demonstrated high-level leadership by managing overall business performance and day-to-day operations across six high-performing, high-volume stores.
• Orchestrated weekly district calls, conducted routine store audits, and maintained compliance with state and federal regulations.
• Assisted with HR investigations, handled hiring events and recruiting, and led company-wide high-impact rollouts.
• Pioneered AM Performance and Lead Mentorship programs, creating substantial positive impact on company's operational strategy.
• Implemented new SOPs, significantly enhancing efficiency and operational performance company-wide.
• Led weekly "Round Table" meetings, ingraining staff development culture within organization, while leading grand opening events.
• Exceeded professional expectations, delivering high-quality results with urgency.

Supervised and inaugurated several high-functioning teams of over 200 professionals for the grand openings of multiple Sportsman's Warehouse locations in CA. Governed daily functions, sales, and financial outcomes. Strived to surpass company-defined standards and objectives in core initiatives, such as Explorewards Visa Credit Card sign-ups and Firearm Service Plan add-ons. Administered departmental assessments and distributed suitable budget hours to regulate sales per labor hour ratio. Cultivated a digital persona to amplify awareness and extend the business footprint within the community.

• Implemented strategies to boost overall sales – educated customers about Explorewards benefits, maintaining sturdy 1%+ credit card to transaction ratio throughout fiscal year 2021.
• Facilitated instructive staff workshops to accelerate Firearm Service Plan add-ons, aiming for 20% FSP to firearm sale ratio in fiscal year 2021.
• Demonstrated expertise in Power BI to enhance customer contentment in all online sales - previously led district that achieved fill-rate of 97.52% and processing time of 99.85% for fiscal year 2021.
• Led store which achieved “store of quarter” recognition for back-to-back quarters two and three during fiscal year 2021 due to unwavering consistency in metrics and store operations.
• Revamped staff distribution, shift rotation, and headcount across all departments to accommodate surge in sales and customer footfall - secured number three overall rank in company for firearm sales post-holiday season 2021.
• Applied merchandising techniques to maximize store condition amidst space constraints and substantial inventory influx.
• Fostered district-wide expansion by training new store managers, executing educational programs, mentoring, and offering resources to various stores upon request.
• Attained 100% completion status on weekly inventory cycle counts – implemented random count strategy to rectify and stabilize on-hand inventory disparities.
• Implemented strategies to swiftly increase online followers for all stores across district – successfully raised multiple location’s FB followers by over 3,000 within fiscal year 2021.
• Boosted customer satisfaction ratings via in-store surveys–previously ranked number one company-wide in NPS (net promoter score) for fiscal year 2021.

Managed daily retail pharmacy operations and sales, holding full P&L accountability for a team spanning 30+ cross-functional members. Ensured workforce support while reducing payroll costs and initiating employee enhancement programs (including onboarding, mentoring, performance appraisal, and corrective measures) to boost KPIs. Oversaw business and fiscal management, rectified accounting and operational records, and generated regular performance reviews.

• Fostered excellent customer experience, cultivating enduring client relationships — utilized SMG (Service Management Group) analysis to raise customer satisfaction rates from 70% to mid-90%.
• Implemented sales expansion and marketing strategies to boost turnover and streamline inventory procurement, leading to decrease in surplus stock from $720K to $465K and 20% cut in vendor costs.
• Established inventory management and loss prevention control, cutting costs from $117K to $63K annually.
• Promoted districtwide performance improvement — institute training programs for pharmacy technicians, mentor assistant management interns, and enhance KPI aims across various stores by conducting weekly conference interactions and partnering with store managers to exploit new business prospects.
• Employed high-performing talent for entire district — bringing on board 200 staff members ranging from clerks to pharmacy managers.
• Revamped operations and customer service benchmarks in Pharmacy department — reduced call holding times from 200+ seconds to less than minute, enhanced timely medication deliveries from 50% to 80%, and increased patient compliance with set treatment plans to 90%+.
• Guided districtwide planning and execution of vast array of store-based corporate initiatives and charitable activities.
• Monitored financial outcomes to ensure accuracy and rectify any billing or transactional discrepancies as needed.