Summary
Overview
Work History
Education
Skills
Timeline
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Emil Lockett

Maywood,IL

Summary

Experienced with managing center operations and ensuring efficient workflow. Utilizes strategic planning and team leadership to optimize performance and service quality. Track record of enhancing customer satisfaction and operational efficiency through problem-solving and process improvements.

Overview

25
25
years of professional experience

Work History

CENTER MANAGER

Goodyear commercial tire
06.2006 - 06.2025
  • Conducted performance evaluations and implemented staff improvement plans, increasing overall team productivity
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Managed work and performance of more than 30 employees.

Tow Truck Driver

Roadie Road Service
11.2002 - 06.2006
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.

Correctional Officer

Arkansas Department Of Corrections
08.2000 - 10.2002
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Education

HIGH SCHOOL -

Larkin
Elgin, IL
05.1987

Skills

  • Customer assistance
  • Operations management
  • Staff leadership
  • Team supervision
  • Facility management
  • Sales proficiency
  • Training coordination

Timeline

CENTER MANAGER

Goodyear commercial tire
06.2006 - 06.2025

Tow Truck Driver

Roadie Road Service
11.2002 - 06.2006

Correctional Officer

Arkansas Department Of Corrections
08.2000 - 10.2002

HIGH SCHOOL -

Larkin

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Emil Lockett