- Gym Workouts
- Rock Climbing
- Mountain Biking
- Auto Repair/Restoration
- Content Creation
- Photography
- Videography
Emil Mabjish
Miami,FL
Summary
Professional leader with strong background in team supervision and operational management. Demonstrates keen ability to foster team collaboration and drive results, adapting seamlessly to evolving needs. Expertise in conflict resolution, performance monitoring, and training development. Known for reliability and results-focused approach, ensuring optimal team performance and goal achievement.
Overview
6
6
years of professional experience
Work History
Waiting Staff Supervisor/Host
Pesto Cafe & Grill
16324 SW 88th St, Miami, FL 33186
01.2023 - Current
- Supervise daily front-of-house operations to ensure smooth service flow and guest satisfaction, in addition to managing dining area operations, optimizing seating arrangements for efficient service.
- Train and mentor new staff, fostering a team-oriented environment, alongside coordinating staff schedules, and optimizing resource allocation during peak hours.
- Conduct pre-shift briefings to communicate daily specials, service goals, and guest notes.
- Resolve customer complaints and service issues promptly and professionally.
- Oversee cleanliness, presentation, and compliance with health and safety regulations.
- Manage timekeeping, payroll entries, and staff performance evaluations.
Sales Representative
AT&T
Miami, FL, USA
01.2021 - 01.2023
- Cultivated strong customer relationships to enhance brand loyalty and drive sales growth.
- Developed tailored solutions for clients, increasing satisfaction and retention rates through personalized service.
- Increased sales revenue by identifying and targeting high-potential accounts and by using customer insights to develop innovative sales strategies.
- Conducted thorough product knowledge training for new team members, improving overall team performance.
Customer Service Associate
Publix Super Markets Inc
Miami, FL, USA
11.2019 - 01.2021
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Trained new team members on customer interaction standards and company policies.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback, ensuring to communicate customer feedback to management in order to identify areas of improvement.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Aircraft Maintenance And Record Management
Miami Dade College
Miami, FLSkills
- Time Management
- Adaptability
- Computer Literacy (Microsoft Word, Office, Excel, etc)
- Photo/Video Editing
- Adobe Creative Suite
- Social Media Management/Brand Presentation
- Basic Automotive Maintenance
- Mechanical/Technical Troubleshooting
- Inventory control
- Tool Handling/Equipment Setup
Interests
Timeline
Waiting Staff Supervisor/Host
Pesto Cafe & Grill
01.2023 - Current
Sales Representative
AT&T
01.2021 - 01.2023
Customer Service Associate
Publix Super Markets Inc
11.2019 - 01.2021
Aircraft Maintenance And Record Management
Miami Dade College