Emil Ubaldo
Las Vegas,NV
Summary
Dependable Employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Toca Madera
01.2023 - Current
- Brought in over 800,000$ in sales over the course of 1 year as a server in 2025
- Entrusted to serve VIP Clientele on a daily basis and provided exceptional customer service.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
Motor Transportation Specialist
Army National Guard
03.2018 - Current
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Operated and maintained armored vehicles.
- Risk-assessed environments and implemented appropriate security measures.
- Provided professional reconnaissance and security support during varied operations.
Server
Hearthstone
11.2021 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Main Bartender
Jjanga Sushi
02.2021 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Quant Financing
University of Nevada - Las Vegas
Las Vegas, NV01.2025
Graduate Certificate - Leadership
Basic Leadership Course
Camp Williams , Utah02-2025
Skills
- Experienced in upselling techniques
- Menu knowledge retention
- Food Sales and Promotion
- Wine Service
- Food and Beverage Pairings
- High-Volume Dining
- Sales Expertise
- Wine Pairings
- Sales Techniques
- Pos Operation
- Guest engagement
Timeline
Server
Toca Madera
01.2023 - Current
Server
Hearthstone
11.2021 - 02.2023
Main Bartender
Jjanga Sushi
02.2021 - 01.2022
Motor Transportation Specialist
Army National Guard
03.2018 - Current
Bachelor of Science - Quant Financing
University of Nevada - Las Vegas
Graduate Certificate - Leadership
Basic Leadership Course