Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Emilcia Munguia

Patterson,CA

Summary

Resourceful Account Manager/Receptionist with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

12
12
years of professional experience

Work History

Office Manager

Sun Blinds, Inc.
Tracy, CA
07.2021 - Current
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Account Manager

Cappstone, Inc.
San Francisco, CA
07.2014 - 07.2020
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.

Front Desk Receptionist

Coldwell Banker
Burlingame, CA
05.2001 - 04.2006
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Monitored office supplies by checking inventory and placing orders.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

Aragon High School
San Mateo, CA

Skills

  • Proactive and Self-Motivated
  • Creative Problem Solving
  • Handling Customer Complaints
  • Decision Making
  • Team Management and Supervision
  • Attention to Detail
  • Multi-Line Phone Systems
  • Research and Data Analysis
  • Computer Proficiency
  • Payment Processing

Timeline

Office Manager

Sun Blinds, Inc.
07.2021 - Current

Account Manager

Cappstone, Inc.
07.2014 - 07.2020

Front Desk Receptionist

Coldwell Banker
05.2001 - 04.2006

High School Diploma -

Aragon High School

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Emilcia Munguia