Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emile Leese

Hanover,PA

Summary

Dedicated and detail-oriented individual with strong organizational skills seeking entry-level Medical Administrative position. Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments. Skilled in handling escalated customer support issues and maintaining high levels of customer satisfaction. Adept at managing inbound calls and fostering positive relationships. Exceptional communication and project management skills, proven ability to handle multiple tasks effectively in fast-paced settings. Motivated to contribute to team success and achieve company goals.

Overview

2026
2026
years of professional experience

Work History

Bartender

Rye Street Tavern
07 2024 - Current
  • Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Nola Seafood & Spirits
05 2023 - 06 2024
  • Served high customer volumes during special events, nights, and weekends. Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Personal Services Assistant

GBMC HealthCare - Greater Baltimore Medical Center
04 2021 - 01 2022


  • Coordinated appointments with healthcare providers when necessary. Effectively managed time-sensitive situations by prioritizing tasks based on urgency and importance.
  • Maintained appropriate filing of personal and professional documentation. Oversaw personal and professional calendars and coordinated appointments for future events.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Facilitated smooth operations by efficiently handling incoming e-mail, high volume phone calls, and patient inquiries.
  • Utilized office management software to record and track customer information.


Package Handler

FedEx
08 2020 - 04 2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high- pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Communicated with supervisors about delays or other issues with shipments.

Server

Applebee's Grill + Bar
02 2019 - 08 2020
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders. Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Cosmetologist

Hair Cuttery
06 2015 - 08 2020
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.

Education

General Studies

Manchester Valley High School
01-2015

Skills

  • Strong communication skills
  • Efficient data entry
  • Proficient in time management
  • Experienced in medical terminology usage
  • Administrative management, verifying insurance coverage while maintaining HIPPA compliance

Timeline

Bartender

Rye Street Tavern
07 2024 - Current

Bartender

Nola Seafood & Spirits
05 2023 - 06 2024

Personal Services Assistant

GBMC HealthCare - Greater Baltimore Medical Center
04 2021 - 01 2022

Package Handler

FedEx
08 2020 - 04 2021

Server

Applebee's Grill + Bar
02 2019 - 08 2020

Cosmetologist

Hair Cuttery
06 2015 - 08 2020

General Studies

Manchester Valley High School

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