Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Emilee Alvarez

Emilee Alvarez

New Braunfels,TX

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Village Medical
02.2022 - 09.2024


  • Monitored and updated demographic records for patients.
  • Streamlined medical data collection and storage processes.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Front Desk Customer Service Representative

Conifer Healthcare Solutions
07.2020 - 12.2021
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hospital setting.
  • Created and maintained pleasant and calming environment to deliver excellent experience for patients
  • Handled patient complaints with empathy and understanding, working towards satisfactory resolutions.
  • Streamlined check-in and check-out processes, leading to reduced wait times for patients.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
  • Contributed to team goals by consistently meeting or exceeding performance metrics related to guest satisfaction scores and efficiency measures.

Education

Associate in Science (AS) - Nursing

San Antonio College
San Antonio, TX

High school diploma - undefined

Santa Maria High School
Santa Maria, TX
06.2020

Skills

  • Hospital Experience
  • HIPAA
  • Customer service
  • Typing
  • Medical Billing
  • Insurance Verification
  • Medical Scheduling
  • Bilingual
  • Spanish
  • EMR Systems
  • Medical Records
  • Medical Office Experience
  • Medical terminology
  • HIPAA compliance
  • Payment collection
  • Reminder calls
  • Records management
  • Documentation
  • Proficient in software
  • Billing support
  • Insurance verifications
  • Typing and filing
  • Time management
  • Organization and time management
  • Insurance authorizations

Languages

English - Expert
Spanish - Expert

Timeline

Medical Receptionist

Village Medical
02.2022 - 09.2024

Front Desk Customer Service Representative

Conifer Healthcare Solutions
07.2020 - 12.2021

High school diploma - undefined

Santa Maria High School

Associate in Science (AS) - Nursing

San Antonio College

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Emilee Alvarez