Emilee Barker
Rogers,MN
Summary
Proven to excel in fast-paced environments, I enhanced customer satisfaction and retention at Luther Brookdale by leveraging strong multitasking and customer service skills. Achieved significant accuracy in claim submissions, demonstrating a keen attention to detail and a goal-oriented mindset. My ability to diagnose vehicle issues and develop customer relationships underscores my comprehensive expertise in automotive service. . Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Service Advisor
Luther Brookdale Chrysler Jeep Dodge Ram
06.2024 - 10.2024
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
Vehicle Inspector
Adesa Auto Auction
02.2024 - 06.2024
- Test drove vehicles following repair work to check for any remaining issues.
- Identified improperly repaired items and addressed with supervisor to resolve.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Took photos of all damaged areas to include with repair reports.
- Maintained compliance with industry standards and regulations through diligent adherence to guidelines during inspections.
- Kept up-to-date with advancements in vehicle technology, enabling accurate assessments of both traditional and electric vehicles during inspections.
- Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
- Issued notices and recommended corrective actions upon discovery of infractions or problems.
Production Line Worker
Lube Tech
10.2023 - 02.2024
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
- Packaged and labeled products using automated equipment.
- Inspected extruded product for appearance and size defects according to specifications.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
- Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
Express Service Advisor
Adamson Motors
12.2022 - 09.2023
- Spent quality time building relationships with customers to maximize satisfaction.
- Took initiative in continuing education opportunities to remain an industry expert on automotive technology advancements and trends.
- Developed strong relationships with customers through clear communication and attentive listening skills.
- Maximized technician productivity by assigning appropriate workloads and adjusting priorities as needed to maintain optimal efficiency.
- Advised customers of needed work to help make informed decisions.
- Provided accurate and detailed repair estimates, fostering trust between the dealership and customers.
- Increased customer retention by providing exceptional follow-up care after completed services or repairs.
- Managed and prioritized work orders to optimize workflow and productivity within the service department.
BDC Representative
Rochester Motors
04.2022 - 12.2022
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Utilized consultative selling skills to identify key trends.
- Identified and executed appropriate strategies for business success.
Education
High School Diploma -
Century Highschool
Rochester, MN05.2022
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Team player mentality
- Handling Customer Complaints
- Goal-oriented mindset
- Service Scheduling
- Performance Goals
- Customer Retention
Timeline
Service Advisor
Luther Brookdale Chrysler Jeep Dodge Ram
06.2024 - 10.2024
Vehicle Inspector
Adesa Auto Auction
02.2024 - 06.2024
Production Line Worker
Lube Tech
10.2023 - 02.2024
Express Service Advisor
Adamson Motors
12.2022 - 09.2023
BDC Representative
Rochester Motors
04.2022 - 12.2022
High School Diploma -
Century Highschool
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