Emilee Bennett
Operations Manager
Fowlerville,MI
Summary
Experienced, organized and encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Effective in dealing with aspects in retail, restaurant and office environments.
Overview
22
22
years of professional experience
Work History
Operations Manager
Party City
09.2019 - Current
- Customer Service
- Cash handling/running register
- Online orders
- Cleaning/stocking/merchandising
- Floor sets
- Inventory
- Merchandising
- Opening/Closing Store
- Banking/filing/computer work
- Training
Store Manager
Halloween City
08.2022 - 11.2022
- Building inside a store from floor up
- Unloading/loading trucks
- Hiring/training
- Scheduling
- Customer Service
- Banking
- Payroll
- Cleaning/Merchandising
- Inventory Control
- Documenting employees when needed
- Packing up store
- Disassembling store & loading onto truck
- Seasonal
Merchandise Manager/Temp. Store Mgr.
Five Below
11.2015 - 09.2018
- Price changes/Stocking/Merchandising/Unloading Truck/Inventory on salesfloor & backroom
- Supervising/Mentoring/Training Associates
- Cash Handling/Banking
- Opening/Closing Store
- Greeting customers/helping them find what they are looking for
- Answering telephone calls for inquiries about the current products
- Weekly Conference Calls
- Documented several critical procedures in a step by step format for consistent usage
- Interviewing/Hiring/Documenting/Promoting new & current associates
- Oversee daily operations/Payroll Projections/Sales Projections
House Manager/Nanny
Self-Employed
05.2013 - 10.2015
- Household duties: Cleaning/Laundry/Gardening
- Grocery shopping/Running errands
- Manage children’s activities/Homework/Meals/Lunches for school
- Take children to sport practices & games/Doctor appointments
Waitress
Buddies Pub & Grill
05.2012 - 05.2013
- Counting/ Handling Cash
- Opening restaurant & bar; making sure presentable to the public/Closing restaurant & bar
- Stock/Clean restaurant & bar daily/Sweeping
- Greeted customers & made sure that they were attended to promptly
- Help/Train other waitresses
- Food Prep
Salaried Member of Management
Wal-Mart
06.2003 - 11.2010
- Train Associates
- Answer Associate/Customer questions
- Reviewed/ Finalized orders for store
- Helped assist other mangers with projects/Required to work50+hours a week
- Did feature displays/ Cross merchandised items to drive sales in more than one area
- Handled customer complaints that were extremely angry to minor complaints
- Dealt with the cash registers/ Money flow/Returns
- Customer service
- Managed my associates/Gave them daily tasks that needed to be completed
- Price changes/Stocking/Merchandising/Ordering/
- Special Orders
- Kept my departments organized and effectively working in a customer friendly manner
- Received merchandise from vendors, UPS/FedEx/Other freight shipping companies
- Verifying what was coming into & out of store with invoices to make sure counts were correct
- Hand scanned all boxes of merchandise to be put out on the sales floor to be sold, making sure counts were correct
- Trained other associates who worked with me, to correctly handle the job of receiving & control backroom shrink
Education
High School Diploma -
Owosso High School
Owosso, MI06-1998
BBA - Business Management
Lansing Community College
Lansing, MISkills
- Microsoft Word, Excel, Power Point, ADP Payroll System, POS System
- Store operations, oversight & delegating
- Staff management, training & development
- Operational efficiency, problem solving, analytical thinking & multitasking
- Retail merchandising & store planning
- Recruitment, hiring & retention
- Organizational skills & attention to detail
- Effective communication & active listening
- Inventory control, tracking, management & shrink reduction
- Budgeting, cost control & quality assurance
- Written & verbal communication
- Time management & task prioritization
Timeline
Store Manager
Halloween City
08.2022 - 11.2022
Operations Manager
Party City
09.2019 - Current
Merchandise Manager/Temp. Store Mgr.
Five Below
11.2015 - 09.2018
House Manager/Nanny
Self-Employed
05.2013 - 10.2015
Waitress
Buddies Pub & Grill
05.2012 - 05.2013
Salaried Member of Management
Wal-Mart
06.2003 - 11.2010
High School Diploma -
Owosso High School
BBA - Business Management
Lansing Community College
Certification
- Michigan Driver's License
Accomplishments
- Supervised team of 20+ staff members.
- Achieved -.74% shrink by completing inventory control with accuracy and efficiency.
- Achieved +$133,000 profitability through effectively helping with merchandising and inventory control.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementCompany CultureLanguages
English
Native or Bilingual
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