Emilee Brooks
Old Fort,NC
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I always knew that I was meant to help people and to some how make a difference in their lives. I am knowledgeable in a lot of areas, but I have not obtained a degree in anything specific at this time due to trying to find the right field work for myself.
I am passionate in anything that I do and will always try to go above and beyond the expectations of the job; I am devoted to giving every client a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker
McDowell County Social Services
Marion, NC
04.2022 - Current
- Assisted clients in completing necessary paperwork for obtaining benefits.
- Researched documents needed to process applications or claims accurately.
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Participated in and successfully completed on-the-job training.
- Informed applicants of other agencies providing useful or related assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Participated in trainings and workshops related to income maintenance caseworker duties.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Advised clients on how best to use their benefits in order to improve their quality of life.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Analyzed complex situations involving multiple issues and developed appropriate solutions.
- Responded timely to inquiries from clients regarding their benefits status.
- Investigated fraud or abuse in cases related to public assistance programs.
- Interviewed persons applying for public assistance programs.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Completed day-to-day duties accurately and efficiently.
Healthcare Technician
J. Iverson Riddle Developmental Center
Morganton, NC
10.2021 - 04.2022
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Maintained confidential documentation of patient information to stay compliant with federal regulations.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Communicated with management or other staff to resolve problems.
- Maintained accurate records of patient care services provided.
- Observed and reported changes in patient condition to registered nurse.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Identified and addressed individual problems using clinical team recommendations and solutions.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Developed basic strategies to promote patient safety, wellness and independence.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Documented and studied the residents to discover new ways to better their quality of life.
Education
High School Diploma -
Mcdowell High School
Marion, NC06-2019
Skills
- Customer Service Experience
- Verbal and Written Communication
- Compliance Standards
- HIPAA Compliance
- Maintains Confidentiality
- Relationship Building
- Strong Client Relations Abilities
- Application Review
- Documentation and Paperwork
- Recordkeeping and Data Input
- Effective Communication Skills
- Knowledgeable in pdf and excel
- Strong Work Ethic
- Effective Organization
- Feeding Assistance
- Documentation
- Case Management
- Coaching and Mentoring
- Behavioral Management
- Client Relationship Development
- Behavior Observation
- Clinical Documentation
- Behavioral Health
Affiliations
- Music enthusiast
- Artist
- Explorer/adventurous
- Thrill/adrenaline seeker
Accomplishments
- In High School, I had taken multiple extra curricular classes such as DECA (Distributive Education Clubs of America). In this class, I competed with surrounding states and counties and won awards for being the top of my class while competing. My senior year, I had taken a class where I was a peer supporter for the freshmen class. In this program, I demonstrated leadership as I would complete classes/training with the freshmen to guide them through the rest of High School and life after High School.
- For three years in my teenage years, I volunteered with my recent employer, J. Iverson Riddle Developmental Center. During this time, I learned how to use Equine Therapy for the residents. Not only was it a method of therapy for the residents but it was for myself as well. I had juggled the volunteer work and a full-time job at the same time; my love for what I was doing for the residents was well worth it though. My love for what I was doing grew so much that my last year of my volunteer work, I given the "most improved" award.
Certification
- CPR
- Civil Rights
- HIPPA
References
References available upon request.
Timeline
Income Maintenance Caseworker
McDowell County Social Services
04.2022 - Current
Healthcare Technician
J. Iverson Riddle Developmental Center
10.2021 - 04.2022
High School Diploma -
Mcdowell High School
- CPR
- Civil Rights
- HIPPA
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