Emilee Bryant
Littleton,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
ABC Roofing
04.2022 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Leasing Agent
Career Strategies
12.2019 - 09.2020
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled general office work such as typing, record and file maintenance, document creation, mail distribution and reception.
Customer Service Representative
24/7 Intouch
02.2015 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food Service Worker
Ameristar Hotel
10.2014 - 01.2015
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Aurora Central High School
Aurora,CO05-2012
Skills
- Customer service
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Scheduling
- Strong problem solver
- Bilingual in Spanish
Timeline
Administrative Assistant
ABC Roofing
04.2022 - 10.2024
Leasing Agent
Career Strategies
12.2019 - 09.2020
Customer Service Representative
24/7 Intouch
02.2015 - 03.2017
Food Service Worker
Ameristar Hotel
10.2014 - 01.2015
High School Diploma -
Aurora Central High School
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