Years of work experience
Emilee Butler
Leasing Associate
Centennial,CO
Summary
Detail oriented and customer focused entry-level Leasing Consultant with a strong understanding of rental agreement laws.
Demonstrates exceptional skills in providing excellent customer service, handling telephone and email communications with professionalism and etiquette.
Organized and committed to ensuring the success of properties. Possesses a natural aptitude for quick learning, allowing for rapid assimilation of new information and tasks.
Overview
5
5
Work History
Hostess-food runner-waitress
Casa Caliente
- Seating customers at their tables, providing a menu, and silverware
- Answering phone calls for reservations, questions, complaints, to-go orders
- Cleaning the front stand
- (Wiping menus, rolling silverware, sweeping, sanitizing
- Cleaning bathrooms
- Assisted servers, bussers, cooks, dishwashers with tasks
- (Running food/drinks/refills/replacements to customers)
- Helping “bus” and wipe down tables with bussers
- Put away clean dishes for the dishwasher and cooks
- Stocking/replacing food items, dishes, and silverware
- Helping clean the kitchen
- Cleaning out the warmer, fridges, shelves, back counters etc
- As well as packaging to-go orders
- Taking and entering customer orders
- Bringing their drinks and food to the table
- Providing any additional necessities for the customers
- Taking and entering phone call orders
- Dealing/handling intense situations with customers if needed
- Closing tasks (sweeping assigned section, wiping down tables, stacking dishes to be washed, and making sure the hostess/bus boy if one is on shift completes their tasks
Seasonal Server - Cook
Trappers Lake Lodge
05.2024 - 06.2024
- Occasionally cooking (when the cook was on break)
- Taking food/ drinks to tables
- Closing tasks (sweeping/mopping, wiping down tables/ counters and chairs)
- Bussing, washing, drying, and putting away dishes
- Stocking both the front and back
- Food prep
- Assisting with inventory
- Cleaning bathrooms
- Phone call conversations (Including but not limited to questions such as…)
- Boat/ cabin rentals, Meal reservations, camping/hiking/fishing, Horse ride reservations, lake and river information, Cost information, Cancellations, and store hours
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Brothers Bar and Grill
03.2024 - Current
- Taking and entering orders into a POS system
- Taking food/ drinks to tables
- Closing tasks (sweeping/mopping, wiping down tables/ counters and chairs)
- Bussing dishes too the dish pit and returning them the their place once clean
- Stocking both the front and back
- Phone call conversations for store hours, questions, and to-go orders etc
- Cleaning bathrooms
- De escalating situations if needed
- Explained menu items and suggested appropriate options for food allergy concerns.
- Currently working 1 day a week here
Sales Associate - Freight Team
Five Below
09.2023 - 03.2024
- Stocking shelves and soda fridges
- Sweeping/mopping
- Cleaning registers
- Recovery / go back (finding items lying around the store and returning them to their proper spots)
- Fulfilling online orders
- Answering phone calls
- Trash changes
- Freight
- Receiving pallets
- Breaking down pallets
- Stocking the back stock
- Unpacking boxes, and stocking shelving, taking trash out
- Store resets
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier-Order Taker-customer service
Jason’s Deli
12.2022 - 05.2023
- Taking customers' orders, face to face and phone calls
- Cashing out orders
- Packaging and labeling to-go orders
- Tending to the salad bar to clean and or restock
- Closing tasks (such as restocking cups, lips, drinks, bags, side dishes etc.)
- Addressed customer needs and made product recommendations to increase sales.
Wellness membership advisor
Elements Massage
07.2022 - 12.2022
- Checking customers in and out of appointments
- Scheduling and canceling appointments
- Up-selling memberships
- Explaining paperwork and consent forms to customers
- Collecting and filing Paperwork upon completion
- Phone calls (concerning appointments and memberships)
- Closing/ Opening tasks
- Setting up rooms, bathroom, and waiting area
- Sweep/vacuum/mop/dusting/ trash/laundry
- Actively engaged clients upon entrance with pleasant greeting.
- Maintained membership database, ensuring that all information was current and accurate.
Barista
Starbucks
06.2021 - 07.2022
- Making/preparing food and drinks for Customers
- Working the register, both front and drive thru headset/face interaction
- Cashing orders out
- Closing tasks (sweeping, mopping, sanitizing fridges, counters, bar parts, tables, and chairs)
- Doing dishes and putting them away
- Stocking the back
- Phone call conversations for store hours, questions, and carrier orders
- As well as cleaning bathrooms
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Leasing Associate
Lyon Living - The Lennox
07.2024 - Current
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to requests and scheduled tour appointments for community showings.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on resident renewal notices.
- Used proper company required terms and phrases such as community not property and residents not tenants
- Verified applicant incomes and other information before making a decision.
- Greeted Prospects, showed apartments, and prepared leases.
- Walked community zones and units weekly to ensure peak experiences for prospects and residents.
- Completed all necessary reports, evaluations, documents and more
- Implemented and enforced policies and procedures to maintain the community to high standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
High school Diploma -
Skyview Academy
Highlands Ranch, CO05.2023
Skills
- Well spoken
- Outgoing
- Personable
- Efficient under pressure
- Quick learning
- Multitasking
- Complaint resolution
- Document management
- Local market conditions
- Fair housing policies
- Resident assistance
- Telephone and email etiquette
- Relationship building
- Customer service
Volunteer Experience
- Volunteered at a homeless shelter kitchen, Assisted in sorting expired foods from good foods.
- Assisted with a senior center Christmas party, Directed seniors and served food and drinks.
- Meals on wheels senior citizen center in New Mexico, Played games and delivered meals.
Mailingaddress
7959 S. Poplar way, Centennial, CO, 80112
Timeline
Leasing Associate
Lyon Living - The Lennox
07.2024 - Current
Seasonal Server - Cook
Trappers Lake Lodge
05.2024 - 06.2024
Server
Brothers Bar and Grill
03.2024 - Current
Sales Associate - Freight Team
Five Below
09.2023 - 03.2024
Cashier-Order Taker-customer service
Jason’s Deli
12.2022 - 05.2023
Wellness membership advisor
Elements Massage
07.2022 - 12.2022
Barista
Starbucks
06.2021 - 07.2022
Hostess-food runner-waitress
Casa Caliente
High school Diploma -
Skyview Academy
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