Emilee Capps
Kimberly,AL
Summary
18+ Years of customer service experience. 13 Years of experience in the department of Gastroenterology. Experience in IDX, EMMI, Powerchart/IMPACT, SurgiNet and iSite. Certified in basic life support, including CPR. Medical assistant experience in a clinical and administrative setting. Medical Assistant knowledge sets include: taking vital signs, patient history and giving intramuscular, intradermal, and subcutaneous injections, Phlebotomy, EKG, medical terminology, preparing provider clinics and scheduling provider meetings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinical Administrative Office Specialist IV
UAB Gastroenterology & Hepatology
09.2020 - Current
- Obtain outside records for new patient appointments
- Coordinate internal and external referrals
- Schedule testing and outpatient procedures
- Mail patient results
- Upload external records to the EMR
- Schedule provider meetings
- Open and close provider clinics
- Review internal and external referrals for proper scheduling
- Create new medical records numbers in EMMI
- Complete FMLA and short term disability paperwork
- Managed approximately 50 incoming calls, emails and faxes per day.
Certified Clinical Medical Assistant
UAB Gastrointestinal Surgery Scheduling
12.2016 - 09.2020
- Answer incoming calls and messages in a timely manner
- Educate patients on pre op and post op instructions
- Set up new and return appointments for patients
- Create new medical record numbers in EMMI
- Post surgery cases to the OR
- Obtain prior authorizations for radiology studies
- Obtain GAP referrals for clinic appointments
- Complete FMLA and short term disability paperwork
Certified Clinical Medical Assistant
The Kirklin Clinic
02.2013 - 07.2016
- Interviewed patients about the reason for their visit.
- Measure and record patient weight, height and vital signs.
- Escorted patients to exam room.
- Performed routine patient care under the direction of physicians.
- Prepared exam and treatment rooms.
- Administered medications as directed by a physician, including injections.
- Correctly disposed of medical waste.
- Maintained clean, neat work environment.
Medical Assistant Externship
The Kirklin Clinic
10.2012 - 12.2012
- Performed routine patient care under the direction of physicians.
- Escorted patients to exam rooms.
- Measured and recorded patient weight, height and vital signs.
- Interviewed patients about the reason(s) for their visit.
- Prepared exam and treatment rooms.
- Administered medications as directed by a physician, including injections.
- Correctly disposed of medical waste.
- Maintained clean, neat work environment.
Crew Member
Milo's
09.2004 - 12.2012
- Took customer payments.
- Counted cash and made correct change.
- Processed payments made with credit and debit cards.
- Collected the correct items for customer orders.
- Washed dishes, cooking tools, equipment, counters and tables.
- Worked quickly in a fast paced environment.
- Provided strong, friendly customer service.
Medical Record Specialist
UAB
11.2009 - 04.2010
- Located medical records and assembled records in correct sequence.
- Organized and filed medical records.
- Maintained confidentiality of all medical records information.
- Delivered and retrieved medical records upon request.
- Obtained correct authorizations for record requests.
- Exhibited strong attention to detail.
Phlebotomy Externship
St. Vincent's East
11.2007 - 12.2007
- Prepared exam and treatment rooms.
- Performed blood draws.
- Collected and prepared laboratory specimens.
- Correctly disposed of medical waste.
- Maintained clean, neat work environment.
Customer Service Representative
Wachovia Bank
08.2006 - 05.2007
- Spoke with customers by phone.
- Provided information about products and services.
- Recorded details of customer transactions, interactions, inquiries, complaints and comments.
- Ensured that appropriate changes were made to resolve customer concerns.
- Maintained a positive and professional phone demeanor.
- Performed office duties such as data entry and copying.
Education
GED -
Virginia College
Birmingham, ALJefferson State Community College
Birmingham, ALCertified Medical Assistant -
Virginia College
Birmingham, AL12-2012
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Document management
- Calendar management
- Meeting coordination
- Proofreading documents
- Professional correspondence
- Multitasking and time management
Certification
Certified Medical Assistant, Diploma, 12/18/12
Timeline
Clinical Administrative Office Specialist IV
UAB Gastroenterology & Hepatology
09.2020 - Current
Certified Clinical Medical Assistant
UAB Gastrointestinal Surgery Scheduling
12.2016 - 09.2020
Certified Clinical Medical Assistant
The Kirklin Clinic
02.2013 - 07.2016
Medical Assistant Externship
The Kirklin Clinic
10.2012 - 12.2012
Medical Record Specialist
UAB
11.2009 - 04.2010
Phlebotomy Externship
St. Vincent's East
11.2007 - 12.2007
Customer Service Representative
Wachovia Bank
08.2006 - 05.2007
Crew Member
Milo's
09.2004 - 12.2012
GED -
Virginia College
Jefferson State Community College
Certified Medical Assistant -
Virginia College
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