Summary
Overview
Work History
Education
Skills
Timeline
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Emilee Cockrell

Emilee Cockrell

SAN BERNARDINO

Summary

With over 14 years of leadership and management experience, a strong focus on precision and meticulousness has been instrumental in my HR background. This background has equipped me to effectively communicate and collaborate with staff at all levels, fostering a positive work environment. Proficient in MS Word, Excel, and Outlook, I utilize these tools to streamline processes and enhance productivity. Expertise lies in talent acquisition, employee development, and performance management, enabling the assessment of alternatives and devising effective solutions to organizational challenges. Proactive and self-motivated, dedicated to driving team success and aligning HR strategies with business goals.

Overview

13
13
years of professional experience

Work History

Human Resources Specialist

Kohls Logistics
08.2024 - Current
  • Responsible for recruitment support, including preparing materials and facilitating new hire orientation.
  • Handled data entry for interviews, orientations, and payroll while ensuring compliance through program execution and accurate documentation. Managed the I-9 verification process to confirm employee eligibility and oversaw terminations and final pay in accordance with state regulations.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections and severance packets.
  • Received and processed misconduct reports and terminations in accordance with company policies and regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Managed the HR inbox to handle faxes, emails, EDD forms, employee notifications regarding checks, and miscellaneous employee mail.
  • Processed workers' compensation and ADA claims through Sedgwick.

Front Desk Receptionist

Hampton Inn & Suites, Moreno Valley
07.2022 - Current
  • Assigns guests to the proper rooms upon check-in
  • Verified identification documents for authenticity and compliance.
  • Processed customer payments while ensuring accuracy in credit card transactions and verification.
  • Responsible for daily cash handling and individual cash accountability
  • Answers customer queries via phone, online, or in person
  • Provide and explain hotel policies and procedures
  • Manages phone and online reservations for events and bookings
  • Maintain accurate records of bookings and payments
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Escalated critical issues and concerns to the supervisor or appropriate teams as needed
  • Provided additional administrative tasks to meet job objectives and fulfill customer service requirements

Property Manager

Public Storage, Inland Empire
07.2023 - 08.2024
  • Able to work independently across multiple locations, performing both indoor and outdoor tasks efficiently.
  • Assessed customer storage needs and provided tailored recommendations, including upselling packing and moving supplies to enhance their experience.
  • Conducting daily inspections of storage units to ensure inventory accuracy and availability is a crucial aspect of my role, ensuring spaces are always ready for rental
  • Responsible for accurately auditing cash drawers and regularly depositing funds into the bank while ensuring financial compliance.
  • Maintaining strong customer relationships is paramount, as I diligently assist clients in keeping up with payments and make timely reminder and collection calls when necessary
  • Addressed tenant complaints promptly and effectively, coordinating necessary repairs to ensure timely resolution.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Kept properties in compliance with local, state, and federal regulations.

Customer Service/Department Manager

Walmart Supercenter, Rialto
08.2019 - 07.2021
  • Trained associates on current procedures to ensure accuracy and compliance. Provided coaching and mentorship to support professional growth and enhance team performance.
  • Cultivated a positive work environment by leading by example and promoting teamwork and collaboration.
  • Grew department sales and met performance goals
  • Staff performance was monitored to establish process timings, and any unanticipated concerns were reported to upper management
  • Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
  • Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
  • Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
  • Coached and mentored team members to achieve professional growth and improved performance.

Department Lead/Section Head

CTDI, Fontana
01.2012 - 08.2019
  • Audit and report inventory while making recommendations on which items to order and restock
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Led team to achieve high performance standards through consistent coaching and feedback.
  • Improved department efficiency by streamlining processes and implementing time-saving strategies.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
  • Establish warehouse practices and protocols to achieve an efficient warehouse
  • Set warehouse and team goals in collaboration with executive management and other team leads
  • Monitor workplace performance and lead training initiatives to improve employees
  • Keep up to date on the latest federal and state safety regulations
  • Communicate with other departments to ensure products are shipped in a timely manner

Education

Associates - Business-Management (AS), Business- Small Business Entrepreneur (AS), Business- Facility Management (AS)

Chaffey College
05.2023

Skills

  • Leadership
  • Management
  • Microsoft office Suite
  • Quickbooks
  • Talent Acquisition
  • Employee Development
  • Performance Management
  • Onboarding and orientation
  • Compensation and benefits
  • Payroll administration
  • Complex Problem-solving
  • Staff management
  • Data management
  • HR CA state and company compliance
  • HR software proficiency (UKG Pro, Kronos, Workday, Service Now)
  • Team building
  • Paperwork verification of I-9 through HRIS
  • Human resources support
  • In-person and telephone interviewing
  • Customer relationship management
  • Training and mentoring
  • Exit interviews

Timeline

Human Resources Specialist

Kohls Logistics
08.2024 - Current

Property Manager

Public Storage, Inland Empire
07.2023 - 08.2024

Front Desk Receptionist

Hampton Inn & Suites, Moreno Valley
07.2022 - Current

Customer Service/Department Manager

Walmart Supercenter, Rialto
08.2019 - 07.2021

Department Lead/Section Head

CTDI, Fontana
01.2012 - 08.2019

Associates - Business-Management (AS), Business- Small Business Entrepreneur (AS), Business- Facility Management (AS)

Chaffey College

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Emilee Cockrell