Emilee Craig
Napa,United States
Summary
Efficient food and beverage professional with over 18 years of experience in the industry. Dynamic presence known for enhancing customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Manager
Four Seasons Hotel
Calistoga, CA
12.2024 - Current
- Enacted progressive disciplinary measures for staff of 30 people, managed work zones, and oversaw opening and closing duties.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Assistant General Manager
Bear
Napa, United States
01.2023 - 08.2024
- Scheduling manager-Used Dayforce as well as OnTrack to post schedules and manage labor.
- Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues.
- Ensured that new menu items were entered into POS correctly.
- Ensured that all menus were correct.
- Motivated, trained, and disciplined employees to maximize performance.
Food and Beverage Manager
The Madison Club
La Quinta, United States
09.2018 - 01.2023
- Responsible for resolving guest complaints about food or beverage quality and service.
- Ran the overall beverage program, which included wine, beer, and alcohol selection, ordering, and inventory control.
- Trained food and beverage service employees, ensuring that they could make recommendations and respond to questions.
- Oversaw the dining areas of the Madison Club, including the pool.
Food and Beverage Manager
Dune Deck Beach Club
Westhampton Beach, United States
06.2021 - 09.2021
- Was in charge of hiring, training, scheduling, and analyzing theft and wastage for the bar and wait staff.
- Ensured all guests had an incredible dining experience.
- Lead a team of over 25 people.
- Oversaw the beverage purchasing and inventory for the entire property.
Food and Beverage Manager
Silo Ridge Field Club
Amenia, United States
06.2020 - 09.2020
- Inspired employees to work at their highest levels of efficiency and quality.
- Managed the flow of service in the dining room.
- Provided daily feedback to employees based on their performance and created clear direction for goals.
- Championed a clean and safe work environment by ensuring all safety, health, and food handling standards are followed.
Food and Beverage Manager
Gozzer Ranch Golf & Lake Club
Harrison, United States
05.2015 - 09.2018
- Assisted in creating the schedule for front of house staff.
- Purchased wine and curated the wine and cocktail list.
- Trained staff in the proper steps of service for fine dining.
- Orchestrated positive guest experiences at all stages by overseeing every aspect of dining operations.
Food and Beverage Supervisor
Yellowstone Club
Big Sky, United States
11.2014 - 04.2017
- Supervised all front of house staff at the Rainbow Lodge at Yellowstone Club.
- Assisted in training the front of house staff on proper bar terminology and steps of service.
- Ensured every dining experience was to the standards of the Yellowstone Club.
Skills
- Cost control
- Allergy awareness
- Operational efficiency
- Labor management
- Menu design
- Time management
- Excellent communication
- Employee scheduling
- Table management
Certification
- WSET 2 in Wine
- Introductory Sommelier Course, Court of Master Sommeliers
Timeline
Assistant Food and Beverage Manager
Four Seasons Hotel
12.2024 - Current
Assistant General Manager
Bear
01.2023 - 08.2024
Food and Beverage Manager
Dune Deck Beach Club
06.2021 - 09.2021
Food and Beverage Manager
Silo Ridge Field Club
06.2020 - 09.2020
Food and Beverage Manager
The Madison Club
09.2018 - 01.2023
Food and Beverage Manager
Gozzer Ranch Golf & Lake Club
05.2015 - 09.2018
Food and Beverage Supervisor
Yellowstone Club
11.2014 - 04.2017