Emilee Davis
Tinton Falls,NJ
Summary
Experienced server with a genuine passion for the hospitality industry and over nine years of experience in both casual and fine dining restaurant settings. Recognized for providing an exceptional guest experience that meets and exceeds guest expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fine Dining Server
The Capital Grille
11.2022 - 08.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs
- Consistently provided guests with a professional, engaging memorable dining experience
- Managed multiple tables and guest interactions while delivering 5-star quality dining experience
- Delivered excellent service during events such as Restaurant Week and Generous Pour Wine Event
- Maintained extensive knowledge of 25+ menu items, ranging from origin of ingredients to cooking methods
- Routinely supported other areas of the restaurant, including food running, expediting, and completing financial transactions for other staff members
- Maximized upselling opportunities by promoting daily specials or premium menu items
Supervisor - Hut On The Hill
The Country Club
04.2022 - 10.2022
- Independently managed concessions facility on a championship-caliber private and fast-paced golf course
- Recognized for exceeding the expectations of club members and guests
- Oversaw daily food and beverage transactions and charged member accounts accordingly
- Provided exceptional customer service to members and guests of the 2022 U.S. Open, held at The Country Club
- Conducted regular training sessions for staff members, focusing on customer service skills, product knowledge, and safety protocols
- Created and maintained detailed records of sales, inventory, and operational activities, resulting in accurate reporting to management
A La Carte Captain
The Country Club
04.2022 - 08.2022
- Skilled at working independently and collaboratively in a team environment
- Managed and coordinated daily operations of A La Carte dining area, ensuring a seamless guest experience
- Demonstrated expertise in menu knowledge, including specials, wine pairings, and culinary techniques, resulting in improved customer satisfaction scores
- Collaborated with kitchen and staff to ensure timely and accurate delivery of orders, maintaining a high standard of food and beverage quality
Server/Bartender
Anthonys On The Green/Pinecrest Golf Course
04.2014 - 08.2021
- Created a friendly and welcoming environment for guests and answering any menu questions from patrons
- Accurately recorded guests' orders and coordinate with kitchen team members to provide a positive and memorable guest experience
- Successfully managed competing priorities between guest requests and other assigned duties
- Completed opening and closing bar duties as well as managed inventory
- Served multiple courses and prepared alcoholic beverages for events such as weddings, sports banquets, fundraisers, bridal showers, engagement parties
- Filled in for managerial responsibilities such as settling credit card receipts through POS system, employee scheduling, training new employees
Education
High School Diploma -
Franklin High School
Franklin, MAAssociate of Science - Dental Assistng
Massasoit Community College
Brockton, MA05.2019
Skills
- Table Setting
- Event Service
- Food Safety Training
- Wine Knowledge
- Transaction Processing/POS System Operations
- Fine Dining Experience
Certification
- TIPS
- ServerSafe
Timeline
Fine Dining Server
The Capital Grille
11.2022 - 08.2023
Supervisor - Hut On The Hill
The Country Club
04.2022 - 10.2022
A La Carte Captain
The Country Club
04.2022 - 08.2022
Server/Bartender
Anthonys On The Green/Pinecrest Golf Course
04.2014 - 08.2021
High School Diploma -
Franklin High School
Associate of Science - Dental Assistng
Massasoit Community College
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