Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilee Duffey

Sylvania,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Care Access Coordinator

HCA Healthcare
03.2024 - Current
  • Answer telephone calls to offer office information, answer questions, and direct calls to staff.
  • Ensure compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Resolve conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
  • Facilitate smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
  • Manage multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

Administrative Assistant

Promedica Flower Hospital
11.2021 - 03.2024
  • Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
  • Executed record filing system to improve document organization and management.
  • Handled client correspondence and track records to foster office efficiency.
  • Handle client correspondence and track records to foster office efficiency.
  • Monitored supervisor's work calendar and schedule appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Processed invoices and orders in Infor.

Patient Services Coordinator

ProMedica
02.2021 - 11.2021
  • Provided patient with after-visit summary and schedule next appointment to maintain continuous care and facilitated treatment plan.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepared patient for appointment.

Event & Sales Manager

Holland Gardens Banquet Hall
08.2018 - 11.2020
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Selected and ordered refreshments, decor and event materials.
  • Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.

Executive Catering Manager

Deet's Barbecue
04.2017 - 02.2018
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Orchestrated positive customer experiences at all stages by overseeing every area of catering operations.

Visitor Information Registration Specialist

Experience Columbus
06.2016 - 04.2017
  • Responded to requests for information from various individuals.
  • Ordered supplies based on stock quantities, expected usage and budget limitations.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Catering Associate

Old Carolina Barbecue Company
06.2015 - 05.2016
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Prepared dishes for catering events or during high-volume shifts.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Created catering menu based upon client specifications, event type, dietary needs and budget.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Served appetizers, entrees and refilled beverages for events up to 300 guests.
  • Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Provided friendly, courteous service to create memorable moments for guests.

Event Coordinator

Kent State University
12.2014 - 12.2015
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration, rehearsal and day of event coordination for events with up to 500 attendees.
  • Supervised onsite team including caterers, audio-visual technicians, and facility management team.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Managed event logistics and operations, including support staff, vendor services and volunteers.
  • Selected and ordered décor and event materials.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Expeditor

Highland Meadows Golf Club
05.2013 - 08.2013
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
  • Confirmed speed of service for all food orders while minimizing errors and complaints.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Crew Member

Wendy's Co
10.2011 - 12.2012
  • Collaborated with team members to complete orders.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Performed shift change tasks each day to keep store efficient and neat.

Education

Bachelor of Science - Hospitality Management

Kent State University
Kent, OH
05.2016

Skills

  • Scheduling
  • Staff Management
  • Sales
  • Food Preparation
  • Cash Handling
  • Guest Services
  • Cleaning
  • Food Safety
  • Event sales
  • Vendor and contract negotiations
  • Menu planning
  • Administrative support
  • Excellent multi-tasking ability
  • Meeting coordination
  • Inbound Phone Call Handling
  • MS Office

Timeline

Care Access Coordinator

HCA Healthcare
03.2024 - Current

Administrative Assistant

Promedica Flower Hospital
11.2021 - 03.2024

Patient Services Coordinator

ProMedica
02.2021 - 11.2021

Event & Sales Manager

Holland Gardens Banquet Hall
08.2018 - 11.2020

Executive Catering Manager

Deet's Barbecue
04.2017 - 02.2018

Visitor Information Registration Specialist

Experience Columbus
06.2016 - 04.2017

Catering Associate

Old Carolina Barbecue Company
06.2015 - 05.2016

Event Coordinator

Kent State University
12.2014 - 12.2015

Expeditor

Highland Meadows Golf Club
05.2013 - 08.2013

Crew Member

Wendy's Co
10.2011 - 12.2012

Bachelor of Science - Hospitality Management

Kent State University

Similar Profiles

CREATE PROFILE
Emilee Duffey