Emilee Ewing
Bar Shift Manager
Silverdale,WA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
8
8
years of professional experience
Work History
Bar Shift Lead
Trio's Restaurant
Monroe, LA
06.2021 - 09.2022
- Coached & trained employees & managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Taught staff upselling techniques to meet revenue targets.
Bartender Shift Manager
Eli's Craft Cocktails
Monroe, LA
11.2021 - 04.2022
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Supervised cleanliness of guest service areas before, during and after service.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Completed regular bar inventories and daily requisition sheets.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
Retail Sales Specialist
Dillard's
Monroe, LA
12.2019 - 01.2021
- Greeted guests with positive attitude & asked open-ended questions to better understand shopping needs.
- Maintained current store, product & promotional knowledge to drive sales.
- Kept calm & applied strong problem-solving skills to resolve conflicts.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Received and processed cash and credit payments for in-store purchases.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Financial Relationship Specialist
Regions Financial Corp
Monroe, LA
08.2018 - 02.2019
- Received regional branch recognition award for outstanding customer service.
- Set up new & regularly serviced existing accounts to bring in maximum revenue.
- Built positive relationships with realtors to produce client referrals.
- Achieved or exceeded personal sales goals on regular basis.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
Bank Teller
Capital One Bank
Bastrop, LA
05.2017 - 03.2018
- Effectively controlled the release of proprietary & confidential information.
- Supervisors recognized excellence in attention to detail & accuracy.
- Ensured all bank policies & procedures were followed.
- Established friendly & professional relationships with customers.
- Processed all customer transactions effective & efficiently.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Identified and reported suspicious behavior to security personnel as appropriate.
Assistant Manager
Aeropostale Inc
Monroe, LA
06.2014 - 09.2016
- Handled scheduling for store shifts to ensure proper staffing at all times.
- Efficiently addressed customer issues to ensure quick & successful resolution.
- Recruited, interviewed, & hired individuals who demonstrated passion and would add value to our team.
- Directed strategic & brand-appropriate marketing initiatives to improve presentation & maximize sales.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
Some College (No Degree) - Business Management
Olympic College
trueSkills
- Microsoft Office Suite
- Strong Communication & Interpersonal Skills
- Excellent Problem Solving Skills
- Multi-Line Phone Proficiency
- Accurate Cash Handling
- 55-WPM & 10-Key certified
- Recordkeeping & Documentation
- Customer Service-Oriented
- High Attention to Detail
- Negotiation & Conflict Resolution
- Computer skills
- Training & development
- Data management
Timeline
Bartender Shift Manager
Eli's Craft Cocktails
11.2021 - 04.2022
Bar Shift Lead
Trio's Restaurant
06.2021 - 09.2022
Retail Sales Specialist
Dillard's
12.2019 - 01.2021
Financial Relationship Specialist
Regions Financial Corp
08.2018 - 02.2019
Bank Teller
Capital One Bank
05.2017 - 03.2018
Assistant Manager
Aeropostale Inc
06.2014 - 09.2016
Some College (No Degree) - Business Management
Olympic College
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