Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Emilee Farmer

Hanceville,AL

Summary

Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
Hanceville, AL
06.2024 - Current
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Served food quickly for positive guest experiences.
  • Presented orders to guests within anticipated service times.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Packed fast food products in approved containers, cups and bags.
  • Took orders from patrons and input selections into store computer system.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Brewed and served coffee and tea with preferred add-ins.
  • Scrubbed and polished counters to remove debris and food.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Sales Associate

Belk Department Store
Cullman, AL
09.2023 - 05.2024
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Restaurant Hostess

Applebee's Grill + Bar
Cullman, AL
03.2022 - 09.2023
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take reservations.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Directed customers to bar area in high-traffic times to increase drink sales.
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Took beverage orders and served drinks during peak meal times.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.

Education

High School Diploma -

Hanceville High School
Hanceville, AL
05-2024

Skills

  • Customer Engagement
  • Safe Food Handling
  • Customer Service
  • Menu Memorization
  • Order Management
  • Food Running
  • Health Code Compliance
  • Drive-Thru Operations
  • Beverage Preparation
  • Cleaning and Sanitizing
  • Food Preparation
  • Verbal and written communication
  • Workplace Efficiency
  • Valid Driver's License
  • Taking Orders
  • Clear Communication
  • Willingness to Learn
  • Sales expertise
  • Problem-Solving
  • Performance Improvement
  • Flexible Schedule

Affiliations

  • Chief Editor in yearbook
  • Photographer
  • Leo Club Vice President
  • CSO

Accomplishments

  • Quill and Scroll Society

Timeline

Crew Member

McDonald's
06.2024 - Current

Sales Associate

Belk Department Store
09.2023 - 05.2024

Restaurant Hostess

Applebee's Grill + Bar
03.2022 - 09.2023

High School Diploma -

Hanceville High School
Emilee Farmer