Emilee Flaverney
Leland,NC
Summary
Dynamic and dedicated professional with experience as a Pharmacy Technician at Walgreen's, excelling in customer service and medication management. Proven skills in fire suppression and rescue operations as a Volunteer Firefighter, complemented by strong relationship-building abilities and a commitment to teamwork. Recognized for enhancing operational efficiency and safety protocols.
Overview
4
4
years of professional experience
Work History
Volunteer Firefighter
Winnabow Volunteer Fire Department
07.2025 - Current
- Responded effectively to emergency calls, providing timely assistance during fire incidents.
- Performed fire suppression techniques and rescue operations under high-pressure scenarios.
- Conducted routine equipment checks and maintenance to ensure operational readiness.
- Collaborated with team members to strategize on firefighting tactics and safety protocols.
- Participated in regular drills, refining skills and ensuring compliance with safety regulations.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
Pharmacy Technician
Walgreen's Pharmacy
06.2025 - Current
- Maintained inventory levels and organized medication storage areas.
- Provided exceptional customer service by addressing inquiries and concerns.
- Operated pharmacy software to process transactions and manage records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Customer Service Representative
Walgreens
05.2022 - 07.2025
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately while maintaining compliance with company policies.
- Educated customers on product features and promotions to drive sales and improve engagement.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Trained new staff on customer service protocols, ensuring consistency in team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Farm Hand
Natalie Sasser
11.2021 - 11.2023
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Developed strong bonds with horses through consistent care and attention, fostering trust between caretaker and animal.
- Provided treatment for minor horse injuries.
- Enhanced horse health by providing regular grooming, exercise, and proper nutrition.
- Monitored horse behavior for signs of stress or illness, promptly addressing any concerns with veterinary professionals.
- operated the side by side and four wheelers
Education
No Degree - Firefighter 1&2
Southeastern Community College
Chadbourn, NC05-2026
High School Diploma -
South Brunswick High School
Southport, NC06-2024
Skills
- Vehicle extrication
- Fire prevention
- Fire suppression
- Hazardous materials handling
- Physical fitness
- Public education
- Rescue operations
- side by side operator
- public speaker
- Relationship building and management
- team player
- determanation
Timeline
Volunteer Firefighter
Winnabow Volunteer Fire Department
07.2025 - Current
Pharmacy Technician
Walgreen's Pharmacy
06.2025 - Current
Customer Service Representative
Walgreens
05.2022 - 07.2025
Farm Hand
Natalie Sasser
11.2021 - 11.2023
No Degree - Firefighter 1&2
Southeastern Community College
High School Diploma -
South Brunswick High School