Emilee Goodson
Cincinnati,OH
Summary
Attentive Customer Service Representative with 4 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Babysitter
self employeed
Cincinnati, OH
05.2016 - Current
- Supervising children from 6months to 12 years old.
- Played games, worked on puzzles, and read books to young children.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
Hospice Aide
Bella Care Hospice
Cincinnati , OH
9 2023 - 04.2024
- Providing comfort care to residents
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
- Upheld infection control and prevention policies across different patient-facing areas.
- Continuously pursued professional development opportunities to maintain current knowledge of trends and best practices within the field of palliative care nursing
Manager
Toppers Pizza
Cincinnati, OH
10.2022 - 10.2023
- Defined clear targets and objectives and communicated to other team members.
- Onboarded new employees with training and new hire documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cross-trained existing employees to maximize team agility and performance.
- Managed over 200 orders on busy nights.
Medical Assistant
FAMILY PHYSICIANS INC
North Canton, OH
12.2021 - 08.2022
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Personal Shopper
Walmart
Alliance, OH
06.2021 - 01.2022
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
Crew Member
McDonald's
Louisville , OH
11.2019 - 06.2021
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Accurately operated cash register to process customer payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Bachelor of Science - Public Health
University of Cincinnati-Main Campus
Cincinnati, OH 05.2022 - Current
High School Diploma -
Louisville High School
Louisville, OH 05.2018 - 05.2022
Skills
Customer Service
undefinedCertification
AED Certification
Timeline
Manager
Toppers Pizza
10.2022 - 10.2023
Bachelor of Science - Public Health
University of Cincinnati-Main Campus
05.2022 - Current
Medical Assistant
FAMILY PHYSICIANS INC
12.2021 - 08.2022
Personal Shopper
Walmart
06.2021 - 01.2022
Crew Member
McDonald's
11.2019 - 06.2021
High School Diploma -
Louisville High School
05.2018 - 05.2022
Babysitter
self employeed
05.2016 - Current
Hospice Aide
Bella Care Hospice
9 2023 - 04.2024
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