Emilee Haertel

• Answered incoming client calls while appropriately managing schedules of multiple specialty departments.
• Coordinated and processed primary veterinarian referrals and medical records.
• Appropriately scheduled patients for consultation, recheck and procedure appointments.
• Ensured data entry standards of the client and patient's electronic medical record.
• Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
• Improved communication between department teams and clients by serving as a liaison for both parties.
• Maintained detailed records of interactions with clients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
• Provided excellent customer service to clients and department teams.
• Served as a mentor to new Veterinary Patient Care Liaisons, sharing best practices and insights gained through years of experience in the field.

• Data entry into a cloud based document storage software
• Complex cash applications involving payments for invoices as well as postage. During the holiday months maintained an extensive pre-paid postage spreadsheet by job and customer.
• Created invoices for various customers, while ensuring that all pertinent information, which varies by client, is present and accurate.
• Enhanced data accuracy by meticulously reviewing and correcting errors in various documents.
• Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
• Ensured compliance with company policies by adhering to strict confidentiality measures during data handling.
• Assisted in the implementation of a new database system, leading to more efficient data storage and retrieval processes.
• Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
• Matched purchase orders with invoices and recorded necessary information.
• Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.

Patient Care Coordinator

• Answered phones and assisted clients with concerns and appointment needs
• Scheduled and confirmed appointments
• Kept detailed communication logs of conversations with clients
• Filed medical records and recording pertinent information into electronic medical record system to company data entry standards.
• Greeted, checked-in and roomed clients.
• Checked clients out after appointment and medication pickup.

Veterinary Assistant

• Obtained medical history from clients for appointments.
• Restrained animals for veterinarian throughout the appointment.
• Filled medications for appointments and refill requests.
• Kept detailed records of appointment.
• Assisted vet techs with various tasks (blood drawls, restraint for radiographs, hospitalized patients, etc.).

• Aided veterinarians and vet techs with restraint of patients during appointments and for various tasks (blood drawls, vaccinations, radiographs, hospitalization treatments, etc.).
• Assisted with surgery prep, surgery and post-operative tasks including sterilization of instruments and operating room.
• Kept detailed records of the medical history and appointment notes and finalized paperwork for client discharges.
• Aided in quarterly inventory to maintain stock of medical supplies and medications.
• Collected payments for medication and appointments.
• Answered phones and directed client calls as needed or assisted with scheduling appropriate appointments.
• Contacted clients with test results and appointment reminders.