Emilee Hansen
Provo
Summary
Experienced Customer Service Representative. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
16
16
years of professional experience
Work History
Customer service, Custodian
Provo City Center Temple
11.2019 - 06.2021
- Carpet Cleaning
- Sanitizing large areas, experience
- Communications
- Skilled housekeeper
- Team management
- Group environments
- Team building
- Supervision
- Customer service skills, Cleaned, vacuumed, and dusted all areas of the temple to maintain an organized, professional and spiritual appearance for employees and patrons
- Swept, mopped, scrubbed, and vacuumed the building's floors
- Was in charge of the building's cleaning, and upkeep
- Shampooed and steam cleaned the carpeted areas
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Worked with volunteers to help keep the temple clean and ready for patrons to come the next day
- Worked with a team each night to make sure each area was taken care of and cleaned to the highest of standards.
Cashier
Sam's Club
11.2013 - 06.2014
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously
- Helped customers by answering their questions and completing their requests
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Learned how to deal with checks and credit cards
- Provided attentive and skilled assistance to all customer needs.
Cashier
Office Max
01.2007 - 08.2007
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Greeted them and gave them product information as customers entered
- Keeping the checkout areas clean and orderly
Customer Service Specialist
Shopko
11.2005 - 01.2006
- Quickly resolved customer issues while adhering to company policies
- Respond to inquiries about warranties and terms of sale
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Collaborated with management to come up with proactive customer service solutions and put them into action
- Customer advisory about available products and service range
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Referred customers to the appropriate departments for further assistance.
Education
High School Diploma -
Provo High School
Provo, UT05.2005
Skills
- Exceptional Telephone Etiquette
- Conflict Resolution Techniques
- Effective Workflow Management
- Team Goals
- Till Counting
- Customer Service
- Cash Handling
- Customer Service Excellence
- Time Management
- Employee Relationships
- Work Prioritization
Affiliations
Skills
Work History
High School - 2005
Provo High School - Provo, UT
Education
Timeline
Customer service, Custodian
Provo City Center Temple
11.2019 - 06.2021
Cashier
Sam's Club
11.2013 - 06.2014
Cashier
Office Max
01.2007 - 08.2007
Customer Service Specialist
Shopko
11.2005 - 01.2006
High School Diploma -
Provo High School
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