Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emilee Jervis

Madisonville,KY

Summary

Reputable customer service professional brings strong communication skills paired with in-depth knowledge of customer importance. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating computer systems and applications. Looking to advance career.

Overview

3
3
years of professional experience

Work History

Client Service Manager

Green Leaf Counseling and Coaching
Madisonville , KY
10.2023 - Current
  • Communicates effectively through phone calls, text messages, and emails.
  • Manages billing responsibilities for patients with outstanding balances.
  • Manages patient appointment scheduling for both referrals and online requests.

Patient Access Coordinator

The Family Eye Site
Madisonville , KY
08.2022 - Current
  • Answer phone calls and schedule appointments for patients using the electronic health record system.
  • Greets patients upon their arrival and departure.
  • Maintains attention to detail while verifying patient demographics and insurance.
  • Responsible for collecting copays from patients when necessary.

Social Media Specialist

TRIO Student Support Services
Madisonville , KY
08.2022 - 10.2023
  • Created, edited, and managed content for various social media platforms including Facebook, Instagram, TikTok.
  • Designed visual content to market and highlight events, workshops, and transfer trips.
  • Implemented strategies to elevate student engagement levels through effective management of social media accounts.

Marketing and Communications Specialist (Seasonal)

Hopkins County Chamber of Commerce
Madisonville , KY
08.2021 - 11.2021
  • Organized promotional events such as Holiday Open House.
  • Administered email campaigns using automated software platforms.
  • Effectively utilized social media channels to promote emerging businesses and engage with target audience.

Education

Bachelor of Science - Organizational Communication

Murray State University
Murray, KY
05-2022

Associate of Arts -

Madisonville Community College
Madisonville, KY
05-2020

Skills

  • Client Relationship Building
  • Cross-Functional Teamwork
  • Word/MAC Proficiency
  • Customer Relations
  • Social Media Monitoring

Accomplishments

  • Graduated with honors: Magna Cum Laude

Timeline

Client Service Manager

Green Leaf Counseling and Coaching
10.2023 - Current

Patient Access Coordinator

The Family Eye Site
08.2022 - Current

Social Media Specialist

TRIO Student Support Services
08.2022 - 10.2023

Marketing and Communications Specialist (Seasonal)

Hopkins County Chamber of Commerce
08.2021 - 11.2021

Bachelor of Science - Organizational Communication

Murray State University

Associate of Arts -

Madisonville Community College
Emilee Jervis