Emilee Jervis
Madisonville,KY
Summary
Reputable customer service professional brings strong communication skills paired with in-depth knowledge of customer importance. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating computer systems and applications. Looking to advance career.
Overview
3
3
years of professional experience
Work History
Client Service Manager
Green Leaf Counseling and Coaching
Madisonville, KY
10.2023 - Current
- Communicates effectively through phone calls, text messages, and emails.
- Manages billing responsibilities for patients with outstanding balances.
- Manages patient appointment scheduling for both referrals and online requests.
Patient Access Coordinator
The Family Eye Site
Madisonville, KY
08.2022 - Current
- Answer phone calls and schedule appointments for patients using the electronic health record system.
- Greets patients upon their arrival and departure.
- Maintains attention to detail while verifying patient demographics and insurance.
- Responsible for collecting copays from patients when necessary.
Social Media Specialist
TRIO Student Support Services
Madisonville, KY
08.2022 - 10.2023
- Created, edited, and managed content for various social media platforms including Facebook, Instagram, TikTok.
- Designed visual content to market and highlight events, workshops, and transfer trips.
- Implemented strategies to elevate student engagement levels through effective management of social media accounts.
Marketing and Communications Specialist (Seasonal)
Hopkins County Chamber of Commerce
Madisonville, KY
08.2021 - 11.2021
- Organized promotional events such as Holiday Open House.
- Administered email campaigns using automated software platforms.
- Effectively utilized social media channels to promote emerging businesses and engage with target audience.
Education
Bachelor of Science - Organizational Communication
Murray State University
Murray, KY05-2022
Associate of Arts -
Madisonville Community College
Madisonville, KY05-2020
Skills
- Client Relationship Building
- Cross-Functional Teamwork
- Word/MAC Proficiency
- Customer Relations
- Social Media Monitoring
Accomplishments
- Graduated with honors: Magna Cum Laude
Timeline
Client Service Manager
Green Leaf Counseling and Coaching
10.2023 - Current
Patient Access Coordinator
The Family Eye Site
08.2022 - Current
Social Media Specialist
TRIO Student Support Services
08.2022 - 10.2023
Marketing and Communications Specialist (Seasonal)
Hopkins County Chamber of Commerce
08.2021 - 11.2021
Bachelor of Science - Organizational Communication
Murray State University
Associate of Arts -
Madisonville Community College
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