Summary
Overview
Work History
Education
Skills
Certification
Fifth Third Bank President's Circle Winner 2023 & 2024
Timeline
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Emilee Kennedy

Terre Haute

Summary

Professional banker with strong background in customer service, financial advising, and sales. Expertise in managing client relationships, assessing financial needs, and recommending suitable banking products. Highly adaptable team player with focus on achieving results and ensuring client satisfaction in fast-paced environment. Reliable and skilled in handling transactions, resolving issues, and maintaining compliance with regulatory standards.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Personal Banker II

Fifth Third Bank
09.2019 - Current
  • Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
  • Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions
  • Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism
  • Act with confidence by answering customer questions and owning customer issues
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
  • Adhere to established policies and procedures while opening/servicing the full range of Retail products
  • Participate in the consumer loan and bankcard process, owning sourced loans from application through closing
  • Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager
  • Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure

Retail Banker II

Woodforest National Bank
01.2018 - 09.2019


  • Achieve individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to the customer.
  • Must be a "Keeper of the Woodforest Culture" and possess the ability to create energy around Retail objectives and initiatives.
  • Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
  • Embrace a technology driven customer experience.
  • Ability to explain complex solutions in a simple to understand way,
  • Demonstrate flexibility to perform other duties as assigned.
  • Exhibit operational excellence through diligent adherence to policies and procedures.
  • Practice branch security procedures and protect customer confidentiality and privacy.
  • Perform branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits, control checks, maintaining and serving automated teller machines, as well as cleaning work areas.
  • Open and perform account maintenance on depository accounts and loans.
  • Demonstrate ownership in the resolution of customer inquires and/or concerns at the frontline or by appropriately engaging with internal resources.

Kitchen Department Manager

McDonald’s
06.2013 - 11.2017
  • Led regular staff meetings to discuss operational challenges, share best practices, and ensure alignment with company goals.
  • Ensured timely food preparation while adhering to strict quality control guidelines, resulting in consistently positive guest feedback.
  • Maintained compliance with local health regulations through diligent adherence to sanitation procedures.
  • Increased employee retention rates through effective hiring practices and ongoing training programs.
  • Implemented rigorous safety protocols, ensuring a clean and hazard-free work environment for all employees.
  • Reduced employee turnover rates by creating a supportive work environment that encouraged personal development opportunities.
  • Enhanced overall customer satisfaction by maintaining high-quality food and presentation standards.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Shift Manager

McDonald’s
11.2011 - 05.2013


  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Education

MBA - Business Administration

University of Southern Indiana
Evansville, IN
12-2024

Bachelor of Science - Business Administration

Indiana State University
Terre Haute, IN
05-2021

Skills

  • Dependable
  • Honest
  • Patience
  • Positive Attitude
  • Meeting Deadlines
  • Flexible
  • Responsible
  • Mathematics
  • Customer service
  • Attention to detail
  • Positive attitude
  • Branch operations
  • Verbal and written communication
  • Product knowledge
  • Team building
  • Decision-making
  • Computer skills
  • Reliability
  • Banking regulations
  • Customer financing
  • Fraud prevention
  • Teamwork
  • Communication
  • Critical Thinking
  • Problem Solving
  • Time Management
  • Goal oriented
  • Credit analysis
  • Sales proficiency
  • Loan processing

Certification

NMLS #1917457


Indiana Notary Public

Fifth Third Bank President's Circle Winner 2023 & 2024

Every year, Fifth Third Bank honors their top performers with the prestigious President’s Circle award. This recognition celebrates those who embody the banks Core Values and showcases unparalleled passion and dedication.

Timeline

Retail Personal Banker II

Fifth Third Bank
09.2019 - Current

Retail Banker II

Woodforest National Bank
01.2018 - 09.2019

Kitchen Department Manager

McDonald’s
06.2013 - 11.2017

Shift Manager

McDonald’s
11.2011 - 05.2013

MBA - Business Administration

University of Southern Indiana

Bachelor of Science - Business Administration

Indiana State University

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Emilee Kennedy