Emilee Kiekens
Port Richey,FL
Summary
Experienced Assistant Customer Service Manager bringing 9+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
17
17
years of professional experience
Work History
Assistant Customer Service Manager
Publix Super Markets
12.2017 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Team Leader
Publix Super Markets
08.2015 - 12.2017
- Trained and supervised team of customer service representatives in providing quality service to customers.
Customer Service Office Staff Member
Publix Super Markets
05.2010 - 08.2015
- Implemented and developed customer service training processes.
Cashier
Publix Super Markets
02.2007 - 05.2010
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Business Management
Saint Petersburg College
600 E Klosterman Rd, Tarpon Springs, FL 3468905.2013
Skills
- Inter-department collaboration
- Research and due diligence
- Proficient in Word Processing, E-Mail
- Goal Setting
- Team Development
- Schedule Coordination
- Customer Relations
- Schedule Management
- POS system operations
- Training and mentoring
Timeline
Assistant Customer Service Manager
Publix Super Markets
12.2017 - Current
Customer Service Team Leader
Publix Super Markets
08.2015 - 12.2017
Customer Service Office Staff Member
Publix Super Markets
05.2010 - 08.2015
Cashier
Publix Super Markets
02.2007 - 05.2010
Bachelor of Science - Business Management
Saint Petersburg College
Similar Profiles
Halle SummersHalle Summers
Front Service Clerk at Publix Super Markets IncFront Service Clerk at Publix Super Markets Inc
Brandy HutchingsBrandy Hutchings
Assistant Grocery Manager at Publix Super Markets IncAssistant Grocery Manager at Publix Super Markets Inc
Felicia BearFelicia Bear
Cashier at Publix Super Markets IncCashier at Publix Super Markets Inc
VanEsther RobertsVanEsther Roberts
Assistant Bakery Manager at Publix Super Markets IncAssistant Bakery Manager at Publix Super Markets Inc
Michael RudisillMichael Rudisill
Public Works Employee at Haverford TownshipPublic Works Employee at Haverford Township