Emilee Malaske
Cedar Rapids,IA
Summary
I am a freshman nursing student at Kirkwood Community College with plans to pursue a career in Aviation Medicine. Nursing has always been a passion of mine, and I am eager to gain hands-on experience in a hospital setting where I can learn from professionals and grow my skills. I hold an active CNA license, which has given me a strong foundation in patient care and hands-on clinical skills. As a military child, I have moved frequently and learned to adapt quickly to new environments, which has strengthened my resilience, flexibility, and ability to connect with people from all walks of life. These experiences have shaped me into someone who thrives under change and approaches challenges with a positive attitude. I am often described by others as respectful, organized, outgoing, and optimistic. I value teamwork and communication, and I strive create a welcoming and supportive environment for those around me. My goal is to combine my passion for healthcare with my long-term dream of aviation medicine, but for now, I am excited to bring my dedication, compassion and enthusiasm to the hospital setting while learning and contributing as much as I can.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative (CSR)
Revv Aviation (KDVN Airport)
Davenport, Iowa
06.2024 - 08.2025
- As a customer service representative, I am expected to be friendly, prompt, and courteous. I assist people with checking in, making reservations, rebooking a flight, and registering for flight school. I also escort passengers to the boarding gate, push wheelchairs when needed, and answer any questions that passengers may have. I am required to know the procedures for unaccompanied minors, law enforcement officers, Hazmat, and the guidelines for accepting airfreight. Agents are required to help calmly resolve customer complaints. I am required to have the ability to deal well with sometimes impatient or angry customers can be an important part of the job. Provide information by public address system or otherwise about aircraft boarding, including news, such as flight delays and cancellations due to weather or mechanical problems with the aircraft.
Hostess & Food Runner
Central Standard (Burgers & Beer Reiterant &)
Bettendorf, Iowa
06.2021 - 08.2024
As a hostess and food runner, I gained extensive experience in providing excellent customer service, managing seating arrangements, and ensuring a smooth dining experience for guests. I greeted and seated customers based on preferences and restaurant policies, provided menus, and answered questions about offerings. My role required taking and delivering food orders accurately and promptly, checking plates before serving, and assisting new servers in training. I also handled guest inquiries and complaints in a professional and courteous manner, developing strong communication and problem-solving skills while working in a fast-paced environment.
Hostess & Food Runner
Monarch Kitchen & Bar
Bettendorf, Iowa
09.2023 - 01.2024
During my time at Monarch Kitchen & Bar, I provided guests with a welcoming and attentive dining experience by managing seating arrangements, presenting menus, and answering questions about menu items. I coordinated with servers and kitchen staff to ensure food was prepared and delivered accurately, promptly, and with attention to presentation. My responsibilities included checking meals before serving, addressing guest concerns professionally, and maintaining smooth communication between the front and back of house. This role strengthened my ability to multitask in a high-volume environment while consistently delivering excellent customer service.
Education
High School Diploma -
Bettendorf High School
Bettendorf, IA05-2025
Some College (No Degree) - College Courses
Scott County Community College
Riverdale, IASome College (No Degree) - Nursing
Kirkwood Community College
Languages
English
Native/ Bilingual
German
Professional
References
References available upon request.
Affiliations
- National Honors Society , Bettendorf High School
- Art Club, Bettendorf High school (AP Studio
- HOSA - Health Occupations Students of America
- Dual-enrolled student at Scott Community College while completing High School coursework
- Earned CNA license and completed Medical Terminology coursework prior to starting college
- Completed all possible High School Health Science Classes
Certification
- CNA Licenced (Active - August 2025)
- CPR Certified (Aug. 2024)
- First Aid Certified (Aug. 2024)
- Bloodborne Pathogens Certification (April 2025)
- HIPPA Certification (April 2025)
- BLS (Basic Life Support) Certification (May 2025)
- Stop the Bleed Certification (May 2025)
- Mandatory Adult Reporter (May 2025)
- Mandatory Child Reporter (May 2025)
- Preventing Discrimination and Harassment Certification (March 2025)
- TSA General Aviation Certification (Feb. 2025)
- Customer Service Representative Certification - Avfuel Training (Dec. 2024)
Accomplishments
- Earned Certified Nursing Assistant (CNA) License prior to beginning college
- Graduated Bettendorf High School (May 2025) with multiple Honors and AP-level courses, including Honors Biology 1 & 2, Honors Environmental Science, Honors Chemistry 1 & 2, and AP Studio Art
- Selected for Dual enrollment at Scott Community College, successfully completing college-level courses in Medical Terminology, Success Skills, Grammar Writing, and Personal Finance while in high school
- Artwork displayed and awarded through the Figge Art Museum in Davenport, IA
Volunteer work
- Assisted with Special Olympics events and programs for 4 years
- Volunteered at Night to Shine program for 5 years
- Maintained clean, neat, and operational facilities to serve program needs.
Timeline
Customer Service Representative (CSR)
Revv Aviation (KDVN Airport)
06.2024 - 08.2025
Hostess & Food Runner
Monarch Kitchen & Bar
09.2023 - 01.2024
Hostess & Food Runner
Central Standard (Burgers & Beer Reiterant &)
06.2021 - 08.2024
High School Diploma -
Bettendorf High School
Some College (No Degree) - College Courses
Scott County Community College
Some College (No Degree) - Nursing
Kirkwood Community College
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