Emilee Mayer
Yonkers,NY
Summary
Experienced Manager with a strong background in leading teams, resolving customer concerns, and maintaining smooth operational systems within a high-volume hospitality environment. Skilled in managing staff, coordinating schedules, handling complex customer interactions, and communicating effectively across departments. Abilities that translate seamlessly into a call center setting. Excellent at problem-solving, active listening, and delivering clear information to both customers and team members. Known for maintaining professionalism under pressure, supporting team performance, and fostering positive customer experiences, making these skills well-aligned with the fast-paced, service-driven demands of a call center agent role.
Overview
5
5
years of professional experience
Work History
General Manager
Yonkers Brewing Company
10.2023 - Current
- Established vendor relationships, negotiating contracts for cost-effective supplies.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Coordinated logistics for various events, ensuring seamless execution and guest satisfaction.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Receptionist
Orangetown Pediatric Associates
08.2022 - 06.2023
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Ensured compliance with HIPAA regulations, safeguarding patient confidentiality.
- Confirmed appointments, communicated with clients, and updated client records.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Operated a telephone switchboard to answer and forward calls.
- Assisted in maintaining accurate patient records using electronic health record systems.
Call Center Representative
Cotton Patch Cafe
01.2021 - 06.2022
- Assisted customers with inquiries, ensuring accurate information delivery and enhanced satisfaction.
- Managed high call volumes while maintaining professionalism and efficiency during peak hours.
- Resolved customer complaints, demonstrating problem-solving skills, and commitment to customer satisfaction.
- Collaborated with team members to improve response times and streamline communication processes.
- Engaged actively with callers, confirming, and clarifying information.
Education
Bachelor of Science - Exercise Science
St. Thomas Aquinas College
Sparkill, NY05-2023
High School Diploma -
Centennial Highschool
Frisco, TX05-2019
Skills
- Leadership
- Data entry
- Customer service
- Customer support
- Problem-solving skills
- Sales expertise
- Interpersonal skills
- Professional phone voice
Timeline
General Manager
Yonkers Brewing Company
10.2023 - Current
Receptionist
Orangetown Pediatric Associates
08.2022 - 06.2023
Call Center Representative
Cotton Patch Cafe
01.2021 - 06.2022
Bachelor of Science - Exercise Science
St. Thomas Aquinas College
High School Diploma -
Centennial Highschool