Emilee Mazza
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a good work ethic.
Overview
9
9
years of professional experience
Work History
Military Police Soldier
US Army
10.2022 - 11.2023
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Engaged targets in low-light conditions with night vision equipment.
- Secured geographical borders and coastal waters from unauthorized entry to enable better border enforcement.
- Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
- Utilized infrared scopes during nighttime surveillance to detect presence of unauthorized people attempting entry into United States.
- Searched farms, ranches and urban sites to locate and apprehend people attempting illegal United States entry.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Processed, bagged and tagged undocumented aliens at designated sites.
Assistant Manager
Chick-fil-A
08.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Preformed and delegated daily online as well as hands on training to staff members and team.
- Stepped into lower staff roles when needed or short handed, such as assisting with back kitchen, Front counter, register, and produce productions for the next day or upcoming shift.
Retail Associate
Party City
10.2014 - 08.2017
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Received and prepared large quantity orders of products, such as 1,000 balloons needed for a restaurant, planned ahead and arrived early to complete said orders
National Guard Soldier
US Army
01.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Conducted and participated in monthly training, such as Physical Fitness Testing, how to react and control stressful situations while also being pepper sprayed, monthly checks on, and driver's training with Humvees (High Mobility Multipurpose Vehicle)
- Upheld code of conduct and maintained professionalism in stressful situations.
- Upheld Army dress and appearance regulations for professional appearance.
- Maintained required level of proficiency in use of firearms.
- Risk-assessed environments and implemented appropriate security measures.
- Coordinated patrol operations to maintain safe urban and rural environments.
- Responded calmly and professionally to chemical, biological and nuclear threats.
Education
High School Diploma -
Seton LaSalle Catholic High School
Pittsburgh, PA05.2017
Skills
- Equipment Assistance
- Dietary Restrictions
- Patrolling Areas
- Performance Improvement Techniques
- Public Relations
- Sales Strategies
- Recruiting and Interviewing
- Staff Development
- Effective Working Relationships
- Time Management
- Social Perceptiveness
- Basic First Aid
Timeline
Military Police Soldier
US Army
10.2022 - 11.2023
National Guard Soldier
US Army
01.2020 - Current
Assistant Manager
Chick-fil-A
08.2017 - Current
Retail Associate
Party City
10.2014 - 08.2017
High School Diploma -
Seton LaSalle Catholic High School
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