Emilee Plumlee

• Greeted Patients in a polite professional manner, answering general questions and able to recite in depth knowledge on the clinic, and doctors.
• Performed data entry into computer systems to maintain accurate records of Patient information.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Scheduled appointments promptly, filing documents and photocopying materials as needed.
• Often scheduled emergency appointments, demonstrating empathy and ensuring the patient is provided the help they need.
• Exceeded in efficiently scheduling appointments between multiple doctors
• Maintained an organized reception area and ensured that all patients were attended to and left our clinic with a long lasting positive impression
• Protected patients' rights by maintaining confidentiality of personal and financial information.
• Learned Medical terminology coordinated alongside Medical Assistants to provide them the help they need.
• Willingly traveled to multiple company locations to provide support and service.
• Exceeded in explaining Insurance benefits to patients, new and old before setting up a appointment.
• Processed payments from Patients using a variety of payment methods including credit cards, checks and money orders.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Signed for packages, recorded deliveries and distributed to personnel.
• Resolved any customer complaints or issues in a timely fashion following established protocols.

• Welcomed patrons to front desk with a smile and welcoming, energetic attitude, attentive to creating a positive environment for each customer, learning names and needs
• Guided oncoming and interested members around the facility, shared history and perks of being apart of the club
• Completed office phone and front desk calls and e-mails to schedule appointments, take payments, To go orders, answer questions and document information within the club.
• Handled billing information and issues within system with ease.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Responded to inquiries and requests made online, by phone and via email.
• Managed customer complaints and rectified issues to complete satisfaction.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Signed for packages, recorded deliveries and distributed to personnel.
• Drafted professional business documents, spreadsheets and correspondence.
• Input customer personal information into computer systems.
• Learned computer systems to create event posters, and invitations to be shown around the club.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Scheduled space or equipment for special programs, meetings and conferences.
• Maintained organized and coordinated use of desktop and front desk

• Inspected and Completed thorough and in depth sanitization and service each night in hospital, Up to Government standards.

• Organized 60 rooms a night, prepping each room for hospital procedures
• Maintained Critical surgery rooms, exam rooms, and halls, keeping a safe environment for people and protocols
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
• Reported guest issues, safety and maintenance concerns immediately to supervisor.
• Coached new housekeeping personnel by demonstrating approved cleaning procedures.

• Responded promptly to special requests from guests or management staff.
• Maintained thorough cleanliness and order of assigned areas.
• Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
• Completed daily checklists accurately documenting completion of tasks assigned.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Mapped out daily cleaning work assignments by assessing vacant room roster.

• Greeted and welcomed each customer ensuring a special and engaging experience for each that walk through the doors.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Remained calm and professional in stressful circumstances

•Organized dresses and future schedules for customers

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Educated customers on special pricing opportunities and company offerings.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Coordinated cash register to complete purchases leaving the customer with a great day and everlasting experience they will cherish.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Gathered customer feedback through surveys and used the data to improve customer service.

• Delivered Superior customer service with a smile.

• Boosted customer satisfaction by quickly addressing and resolving complaints about food or service. Understands importance of communication

• Verified orders and bagged items for easy transportation

• Organized food preparation stations and regularly replenished supplies

• Used POS systems and cash register to receive payments by cash, check, credit card and voucher.

-Was able to maintain and serve food fast and organized while working the busiest time of the year. (Summer Sales)

-Removed trash bags, broke down boxes and placed recyclable materials in disposable areas.

- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.

- Talked and learned names of guests and regulars while taking orders and promoted positive image for the business