Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilee Pray

Midway City,OK

Summary

Dynamic and results-oriented professional with extensive experience in customer service and bakery management, notably at Alliance Health Midwest. Excelled in enhancing guest relations and compliance standards, boosting customer retention through exceptional service and innovative bakery offerings. Skilled in accurate money handling and problem-solving, achieving notable sales growth.

Overview

12
12
years of professional experience

Work History

Night Clerk

7-eleven
12.2018 - Current
  • Maintained work areas in clean and organized fashion.
  • Restocked various items in and out of the cooler and entered purchase requests.
  • Answered customers questions and provided information about available Rewards Programs, specials and sale options.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Trained new staff members in customer service techniques and hotel operations.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Head Baker

Alliance Health Midwest
08.2016 - 12.2018
  • Developed unique recipes and confections to set bakery apart from competition.
  • Assisted with creating promotions to highlight bakery offerings and drive sales.
  • Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
  • Managed training, disciplining and motivating employees.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Produced consistently high-quality baked goods for customers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment and oven.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Packaged finished products for sale.
  • Followed food safety standards when handling ingredients.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Determined baking times for various items.

Store Associate

Value Village
10.2015 - 08.2016
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Store Associate

Walmart
08.2012 - 09.2015
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

No Degree - English Literature

Rose State College
Oklahoma City, OK

Skills

  • Compliance requirements
  • Security awareness
  • Guest relations
  • Accounting reporting
  • Accurate money handling
  • Safety awareness
  • Compliance standards
  • Customer relations
  • Sales auditing
  • Credit and cash payments
  • Problem-solving skills
  • Listening skills

Timeline

Night Clerk

7-eleven
12.2018 - Current

Head Baker

Alliance Health Midwest
08.2016 - 12.2018

Store Associate

Value Village
10.2015 - 08.2016

Store Associate

Walmart
08.2012 - 09.2015

No Degree - English Literature

Rose State College

Similar Profiles

CREATE PROFILE
Emilee Pray