Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilee Ptaszenski

Kentwood,MI

Summary

A hardworking and reliable retail worker focused on going above and beyond to support the team and serve customers. Trained in customer service and offering top-notch casher abilities. Motivated to continue to learn and grow as a retail professional with 17 years of experience working with my mother.

Overview

3
3
years of professional experience

Work History

Full Time Key Holder to Assistant Store Manager

Sperry Outlet
07.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Home Nanny

Sigle Mother
07.2020 - Current
  • Boosted academic success, helping with homework, projects, and test preparation
  • Conducted fun, engaging, and age-appropriate activities
  • Assisted school-age children with homework, including reading and writing assignments
  • Cared for the needs of children, enforcing rules governing the safety and conduct of children
  • Maintained cleanliness in the kitchen, bedroom, and bathroom areas
  • Provided constant presence for children's safety.
  • Assisted with light housekeeping duties as well as running errands
  • Built positive and nurturing environments to support children's social and emotional growth
  • Monitored schedules to maintain sleeping, eating, and school schedules for children
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
  • Administered basic first-aid and medication in emergency situations
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior

Sales Lead

Kohls
10.2021 - 07.2022
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers and provided product advice to increase sales.
  • Processed and stocked merchandise in accordance with store standards.
  • Developed and maintained knowledge of current sales and promotions.

Associate Promoted to Key Holder

Lane Bryant
10.2020 - 10.2021
  • Helped customers navigate the store, complete sales, and process returns
  • Created memorable customer experiences by offering personalized sales support
  • Loyalty program promotion
  • Located hard-to-find items for customers, checking sister stores, and other businesses to satisfy unique needs
  • Returns management
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
  • Boosted sales consistently, building attractive displays, and effectively merchandising

Education

Associate of Arts -

Grand Rapids Community College
Grand Rapids, MI

Diploma -

Cedar Springs High School
Cedar Springs, MI
06.2020

Skills

  • Staff Management
  • Retail Operations Management
  • Performance Monitoring and Evaluation
  • Customer Service
  • Retail Operations
  • Sales Promotion
  • Leadership
  • Customer Experience
  • Transaction Processing
  • Shrink Minimization
  • Effective Selling Techniques
  • Manage Operations

Timeline

Full Time Key Holder to Assistant Store Manager

Sperry Outlet
07.2022 - Current

Sales Lead

Kohls
10.2021 - 07.2022

Associate Promoted to Key Holder

Lane Bryant
10.2020 - 10.2021

Home Nanny

Sigle Mother
07.2020 - Current

Associate of Arts -

Grand Rapids Community College

Diploma -

Cedar Springs High School

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Emilee Ptaszenski