Experienced in running efficient, high-occupancy properties to achieve financial targets and earn the maximum profits. Effortlessly oversee maintenance, office administration and day-to-day operations. Skilled at building long-lasting relationships with tenants and vendors to support long-term property success.
Overview
6
6
years of professional experience
Work History
Assistant Commercial Property Manager
NTS Development Company
Louisville, United States
10.2020 - Current
Worked with maintenance teams to handle in-hours and out-of-hours repair needs
Inspected units at key times such as move-in and move-out to evaluate conditions,
determine maintenance needs, and assess fees for damages
Planned and directed social activities to engage residents and increase overall
satisfaction
Ordered and maintained adequate inventory of office supplies for routine use
Managed routine rental payments and followed up on delinquencies to keep
accounts current
Connected regularly with tenants to check on needs and proactively resolve
concerns
Developed and maintained property filing and tracking systems for key reports and
documents
Handled residents' issues quickly to help maintain occupancy and avoid issues such as
rent non-payment
Purchased building and maintenance supplies, equipment, and furniture
ES
Met with board of directors to discuss community needs and resolve issues or disputes
Worked with qualified repairers to keep properties and grounds up to modern
standards
Negotiated favorable contracts with clients, tenants and vendors to consistently meet
financial targets
Worked with leasing agents to market vacancies and keep occupancy rates high
Oversaw total operation, maintenance and administration of the St
Matthews Medical
property with 80 units.
Resident Relations Manager
NTS Development Company
Louisville, Kentucky
06.2019 - 10.2019
Oversaw maintenance for residential spaces and building grounds to keep areas safe,
professional, and clean
Oversaw total operation, maintenance and administration of The Overlook of St
Thomas Apartments property with 500 units
Researched and verified prospective tenant eligibility in alignment with government
regulations
Completed frequent, routine inspections of buildings, facilities and equipment to
identify repair needs
Attracted new residents with fresh and creative promotions targeted to attract desired
individuals and families
Organized events to engage residents and build strong sense of community
Worked with leasing agents to market vacancies and keep occupancy rates high
Enter service requests and follow up with tenants to ensure satisfaction
Organize gifts for upcoming renewals to retain retention.
Leasing Associate
NTS Development Company
Louisville, Kentucky
05.2015 - 06.2019
Adhered to fair housing standards to avoid any legal issues and prevent discriminatory
practices
Efficiently handled administrative work to smooth new resident move-in processes
Inspected properties and coordinated smooth turn-overs to prepare for new residents
Coordinated administrative processes for consistent handling of paperwork, credit
checks, and rent collection
Tracked market changes to keep rental prices optimized for both profits and
marketability
Planned marketing and outreach strategies to consistently bring in new leasing
prospects
Tracked leasing inquiries and vetted prospects with CRM and Yardi to stay organized
and efficient against leasing targets
Completed frequent, routine inspections of buildings, facilities and equipment to
identify repair needs
Attracted new residents with fresh and creative promotions targeted to attract desired
individuals and families
Maintained contact with insurance carriers, fire departments, and law enforcement to
coordinate emergency management plans
Organized events to engage residents and build strong sense of community
May 2022
Researched and verified prospective tenant eligibility in alignment with government
regulations.
Education
Bachelor of Science - Organizational Leadership and Learning
University of Louisville
Louisville, KY
2019
I am FoodSafe certified, and also have a certification for Hospitality Management - undefined
2018
Hospitality Management
University of Kentucky
Lexington, KY
2016
Biology
University of Kentucky
Lexington, KY
2015
Skills
Policy and Procedure Enforcement
Violation Resolution
Performance Assessment
Deposits Management
Tenant Improvements
Vacancy Marketing
Daily Property Operations
Renewals Management
Administrative Leadership
Fair Housing Laws Knowledge
Customer Satisfaction
Capital Projects Management
Timeline
Assistant Commercial Property Manager
NTS Development Company
10.2020 - Current
Resident Relations Manager
NTS Development Company
06.2019 - 10.2019
Leasing Associate
NTS Development Company
05.2015 - 06.2019
Bachelor of Science - Organizational Leadership and Learning
University of Louisville
I am FoodSafe certified, and also have a certification for Hospitality Management - undefined
Hospitality Management
University of Kentucky
Biology
University of Kentucky
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