Emilee Weaver
Beech Bluff,TN
Summary
Proven Quality Auditor with a track record of enhancing product quality and customer satisfaction at Hero Logistics. Leveraged critical thinking and in-depth knowledge of quality control processes to significantly improve compliance and operational standards. Excelled in fostering continuous improvement, demonstrating exceptional attention to detail and customer focus.
Overview
7
7
years of professional experience
Work History
Quality Auditor
Hero Logistics
08.2024 - Current
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
- Examined products for imperfections and defects.
Host/Cashier/Server
Catfish Cabin
12.2017 - 12.2024
- Enhanced atmosphere with attentive service and personalized attention.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Improved guest satisfaction by welcoming visitors and providing exceptional service.
- Implemented feedback mechanisms to continuously improve service quality.
- Managed reservations to optimize seating and minimize wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Quality Control Inspector
Ingram Lighting Source
07.2022 - 07.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Education
Chester County High School
Henderson, TN05.2019
Skills
- Quality control processes
- Customer focus
- Internal auditing
- In-process inspection
- Documentation review
- Continuous improvement
- Training and coaching
- Critical thinking
- Decision-making
- Attention to detail
Timeline
Quality Auditor
Hero Logistics
08.2024 - Current
Quality Control Inspector
Ingram Lighting Source
07.2022 - 07.2024
Host/Cashier/Server
Catfish Cabin
12.2017 - 12.2024
Chester County High School
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