Emilee Wing
Bangor,WI
Summary
Ambitious and strategic HR Manager with 5 years of brand knowledge and recognized for high productivity and efficient task completion. Skilled in talent acquisition, employee relations, and performance management. Excels in communication, leadership, and problem-solving to drive organizational success. Committed to fostering positive workplace culture and enhancing employee engagement.
Overview
6
6
years of professional experience
Work History
Human Resources Manager
Great Wolf Lodge
06.2022 - Current
- Provides HR support and guidance in recruitment, interviewing, and hiring of line level, supervisor, and manager positions along with other open roles to ensure a diverse and qualified workplace
- Monitors assignment and training completion of required courses in Great Wolf University for pack members and pack leaders
- Oversees payroll administration including tenure increases, referral bonuses, PTO/vacation time off, and other reporting as needed
- Provides support in benefits, workers compensation, 401k, open enrollment, and ensures compliance with legal requirements and best practices
- Assists international employees (J1 and Interns) with visas, social security, and assignments
- Resolves complex employee relations issues and conducts fair and thorough investigations, presents findings and recommends outcomes
- Assists in performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures
- Works closely with pack members and leaders to develop their career growth and succession, build morale, and increase productivity and retention by executing strategic HR initiatives that aligned with company goals
- Leads employee recognition and pack culture through event planning, and marketing of lodge initiatives including DEI and High Paw Committees
- Maintains HRIS database to ensure accuracy and integrity of pack member records and protects confidentiality.
Human Resources Assistant
Great Wolf Lodge
10.2021 - 06.2022
- Managed recruiting and hiring process including posting positions and pre-screen candidates for available positions
- Organized and attended hiring events and participated in job fairs to network with potential candidates
- Organized and conducted new hire orientation (Wolfology) sessions to introduce Great Wolf Brand and policies and procedures to new pack members
- Maintained accurate records of 600 pack members information such as wages, performance reviews, benefits, leaves of absence, I-9, EEOC, worker's compensation, etc
- Maintained confidentiality regarding all matters concerning pack member concerns.
Guest Services Supervisor
Great Wolf Lodge
09.2020 - 10.2021
- Ensured smooth operations of guest services by supervising pack members, responding to inquiries, and resolving issues
- Interacted with guests on a daily basis providing friendly service while addressing their needs efficiently
- Handled escalated guest complaints and disputes professionally and within company guidelines
- Monitored daily performance of pack members and provided feedback on areas for improvement
- Participated in recruitment and selection of talent, scheduling and assignment, and payroll punch corrections
- Partnered with department leaders to develop and execute action plans for job efficiency
- Managed credit limit reports daily and ensure payments are taken for all guest accounts – this involves managing guest relations calls about open balances that need to be paid or that have been sent to collections.
Graduate Assistant of Student Engagement
East Stroudsburg University
08.2019 - 04.2020
- Assisted in the co-advising and mentoring of the Campus Activities Board (CAB), which includes supervising 10 Executive Board members and 30 general members
- Assisted in organizing, coordinating, and planning events, along with staffing for Student Engagement programs such as late-night events, diversity and inclusion programs, and campus socials
- Promoted and market all programs and initiatives including creating and executing promotional campaigns and marketing strategies
- Oversee and manage a budget of $15,000 to be used for campus wide programming
- Prepared event reports following events to document program outcomes, including student attendance, student reaction, performer cooperation, and compiling Return on Investment documents
- Conducted research and assessment initiatives to make improvement recommendations for campus programming
- Organized and chaperoned volunteer opportunities for students off campus, such as Ronald McDonald House in New York City and Habitat for Humanity.
Front Desk Agent
Great Wolf Lodge
03.2019 - 11.2019
- Welcomed guests to the front desk and engaged in friendly conversations while conducting check-in process
- Enhanced guest satisfaction (NPS) by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Resolved pack concerns promptly and courteously
- Achieved recognition for having excellent sales and exceeding company objectives.
Education
Master of Science in Management and Leadership in Organizational Behavior -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PABachelor of Science in Counseling Psychology - undefined
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- MS Office Suite
- UltiPro, UniFocus, Olivia Paradox
- Medallia, Coupa, Tableau
- Canva, InDesign, Adobe, and Prezi
- Served on the Implementation Committee for the Paradox Hire solution
- Leadership Development
- Organizational Development
- Recruitment
- Payroll and Benefits Administration
- Compliance
- Diversity and Inclusion
- Succession Planning
Awards
- GWL Poconos Pack Member of the Year 2021
- GWL Poconos Pack Member of the Month, Aug 2021
Certifications
- AHLEI: Certified Hospitality Manager (In-progress)
- Bystander Intervention Trained
- Gallup Strength Trained
References
UPON REQUEST
Timeline
Human Resources Manager
Great Wolf Lodge
06.2022 - Current
Human Resources Assistant
Great Wolf Lodge
10.2021 - 06.2022
Guest Services Supervisor
Great Wolf Lodge
09.2020 - 10.2021
Graduate Assistant of Student Engagement
East Stroudsburg University
08.2019 - 04.2020
Front Desk Agent
Great Wolf Lodge
03.2019 - 11.2019
Master of Science in Management and Leadership in Organizational Behavior -
East Stroudsburg University of Pennsylvania
Bachelor of Science in Counseling Psychology - undefined
East Stroudsburg University of Pennsylvania
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