Emileigh Robb
Hartselle,AL
Summary
Well-qualified Customer Service Repersentative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
year of professional experience
Work History
Leasing Agent
Hartselle Villas
Hartselle, AL
03.2021 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Used Yardi to keep record of financial transactions and rental applications.
- Used Yardi to keep record of financial transactions and rental applications.
- Kept meticulous records of correspondence between management and tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
CSR
Instant Diagnosis Service
Decatur , AL
01.2021 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
High School Diploma -
Hartselle High School
Hartselle, AL05.2018
Skills
- Sale and Rental Recordkeeping
- Rent Collection
- Monthly Fee and Payment Collection
- Basic Mathematics
- Sales Techniques
- Rental Pricing Strategies
- Disturbance Handling
- Leasing Terms and Specifications
- Security Deposit Refunds
- Process Verification
- Collections Actions
- Sales and Marketing Aptitude
- Vacancy Marketing
- Customer Service
- Tenant Screening
- Property Tours
- Tenant Relations
- Screening Processes
- Background Checks
- Fair Housing Policies
- Property Marketing
Timeline
Leasing Agent
Hartselle Villas
03.2021 - Current
CSR
Instant Diagnosis Service
01.2021 - 03.2021
High School Diploma -
Hartselle High School
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