Emileigh Roberts

Front of House Manager

Rotolo's Pizzeria

Thibodaux, LA

08.2019 - Current

Resolved customer complaints in a professional manner.
Maintained cash registers throughout shift and ensured accuracy of transactions.
Collaborated with kitchen staff to ensure timely delivery of food orders.
Monitored dining room cleanliness and tidiness at all times.
Handled guest complaints professionally and efficiently.
Ensured compliance with health department regulations regarding sanitation and safety standards.
Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
Developed strategies to improve customer satisfaction ratings within the restaurant.
Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
Coordinated special events such as large parties, birthdays, anniversaries.
Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
Promoted a positive work environment by encouraging collaboration among team members.
Provided support to servers when needed during busy periods or peak hours.
Ensured that all front-of-house operations ran smoothly and efficiently.
Greeted customers and addressed their needs in a friendly and professional manner.
Performed daily opening and closing duties such as setting up registers, counting money.
Interviewed, hired and trained new employees.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
Trained front of house staff in customer service excellence and operational procedures.
Analyzed sales data to identify trends and make informed decisions on front of house operations.