Emiley Maris
San Antonio,TX
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
12
12
years of professional experience
Work History
Operations Manager
CLEAR.
01.2025 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Coached, developed and motivated team to achieve revenue goals.
- Assisted in the recruitment, training, and evaluation of personnel.
- Developed and implemented operational procedures to ensure efficient workflow.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Resolved customer complaints in a timely manner.
- Developed and implemented operational policies and procedures.
- Reviewed existing systems and identified areas where improvements could be made.
- Ensured compliance with safety regulations and industry standards.
- Analyzed current trends in industry practices to develop new strategies for success.
- Educated operations team on best practices, company policies and service excellence standards.
- Communicated clear action plans to optimize results and successfully execute operational activities.
General Store Manager
European Wax Center
05.2019 - 04.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored team sales targets and addressed deficiencies.
- Coached, developed and motivated team to achieve revenue goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Planned promotional events such as in-store discounts or special offers.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Resolved conflicts between customers and staff members in a professional manner.
- Resolved customer complaints regarding sales and service.
- Analyzed, monitored, and maintained inventory.
- Implemented new policies and procedures according to company guidelines and objectives.
- Developed systems for tracking sales data and analyzing trends in order to maximize profits.
- Scheduled shifts for employees to meet operational needs of the store.
- Identified cost-saving opportunities by evaluating existing processes and making recommendations.
- Developed and managed annual budget for the store.
- Established relationships with vendors to ensure timely delivery of merchandise.
- Ensured compliance with all safety regulations and procedures in the store.
Retail Sales Lead
Macy’s
10.2017 - 03.2018
- Greeted customers, answered questions, and provided assistance with selections.
- Assisted other sales associates in providing excellent customer service.
- Provided training for new staff members on product features, benefits, advantages.
- Provided support for management by completing assigned tasks in a timely manner.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monitored team sales targets and addressed deficiencies.
- Developed strong relationships with customers through effective communication skills.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Administrative Support Assistant
Macy's
01.2017 - 10.2017
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
- Greeted visitors in a professional manner; provided assistance as needed.
- Organized and maintained filing systems, both electronic and paper-based.
- Processed incoming mail by opening, sorting, logging, scanning and distributing items as required.
- Handled high volume incoming calls and directed callers to appropriate department or employee.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Retail Sales Associate
Macy's
03.2016 - 01.2017
- Assisted customers with finding the right product for their needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Operated point-of-sale systems accurately to process payments from customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Cross-sold products to boost overall sales purchases.
- Handled customer complaints in a professional manner.
- Organized store by returning merchandise to proper areas and restocked displays.
Cashier
The Buckhorn Saloon And Museum
02.2014 - 02.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Education
High School Diploma -
Thomas Jefferson High School
06-2014
Skills
- Sales
- Leadership
- Recruitment and hiring
- Training and Development
- Employee Performance Management
- Customer Relationship Management
- POS system operations
- Office Administration
- Microsoft Office Suite
- Filing
- Records Management
- Scheduling
- Written and verbal communication
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Attention to Detail
- Phone Etiquette
References
References available upon request.
Timeline
Operations Manager
CLEAR.
01.2025 - Current
General Store Manager
European Wax Center
05.2019 - 04.2024
Retail Sales Lead
Macy’s
10.2017 - 03.2018
Administrative Support Assistant
Macy's
01.2017 - 10.2017
Retail Sales Associate
Macy's
03.2016 - 01.2017
Cashier
The Buckhorn Saloon And Museum
02.2014 - 02.2016
High School Diploma -
Thomas Jefferson High School
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