Emiley Roye

Provides excellent customer service and communication to patients and general public, both over the phone and in person.

• Handles phone calls and messages for 8 rehabilitation therapy clinics, scheduling appointments and addressing patient inquiries.
• Keeps information confidential and followed HIPAA guidelines to maintain patient trust.
• Establishes communication with medical offices to obtain necessary information for patient treatment.
• Coordinates with the insurance department to ensure comprehensive patient care.
• Leverages knowledge of various software platforms to optimize the management of patient information and streamline daily tasks.
• Performs various administrative duties as assigned.

• Coordinates local and out-of-town volunteers.
• Assists in maintaining systems for tracking received aid and food items, as well as their distribution.
• Networks with nonprofit organizations, local officials, and community partners to identify community needs.
• Aids in the preparation and distribution of 1,500 to 2,000 meals per day.
• Identifies long-term recovery needs within communities and connects them with available resources.

• Advocated for trafficking victims, assisting in their rescue, relocation, and rehabilitation.
• Coordinated volunteer efforts by effectively managing schedules, tasks, and resources for optimal outcomes.
• Contributed to the development of new programs by brainstorming innovative ideas to support the organization's mission.
• Provided direct support to victims of human trafficking during transitional periods, teaching life skills and English language.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Performed various administrative duties as assigned.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Trained, scheduled, and supervised employees across all 5 locations.
• Accomplished multiple tasks within established timeframes.
• Maintained accurate inventory counts to meet customer demands and sustain operations across all 5 locations.
• Managed cash handling, balanced tills, processed credit card payment batches, and prepared bank deposits across all 5 locations.
• Maintained professional, organized, and safe environment for employees and patrons.